That's right. Why consider suggestions for positive changes such a negative? Humanware is aware that we are thrilled with their equipment and appreciate what they do; they've been told that too. But positive changes also come from hearing what could be done better. So don't be so quick to think of criticism as whining and complaining. We're not going to be as likely to move forward if all any company ever hears is, perfect! Perfect! Perfect! There should be a balance between the positive and negative, don't you think?
That having been said, three cheers to Humanware for your wonderful products and may there be many more to come. If there is a way that even more people can afford what you have to offer, that will be even better. Pam On Wed, 28 Mar 2007 09:02:05 -0400, you wrote: >The best way not to hear complaints is not frustrate people. There are >people who don't have to meet deadlines, don't have face exams, for them it >won't be too much trouble if their unit needs replacement and takes ages for >it. But for a school student, who has an exam the next day, if a unit breaks >down, it is quite expected to complain, no matter how many millions are >satisfied by the same product. > > >those who talk about thinking of others, must also think of African and >Asian countries, how many repair centers and dealers does HW have in those >continents? But plus or perhaps minus point for HW about these continents is >the governments of countries in those continents cannot support the visually >impaired of those countries to buy these units. They are so exorbitant. I am >not saying anybody is better than HW, but if you are not perfect, HW and the >loyal supporters should not mind when criticism comes their way. > >----- Original Message ----- >From: "Powers, Terry (NIH/OD/DEAS) [E]" <[EMAIL PROTECTED]> >To: "Rhonda Clark" <[EMAIL PROTECTED]>; "Eugene Manfrini" ><[EMAIL PROTECTED]>; <[email protected]> >Sent: Wednesday, March 28, 2007 7:32 AM >Subject: RE: [Braillenote] I agree > > >Very well said Rhonda! I am happy as a lark with my transplant and I am >proud to say, because of HW, I was able to pay for it on my own. Since >they made it affordable, I payed for it out of a home equity loan and it >is the first piece of equipment I was ever able to buy on my own, just >for me! >I congratulate HW for this ingenious transplant idea. It has brought >about advancement for many, many blind who could not afford to buy a new >unit. >HW, we may ask for more, but we sure are proud to have all functions you >have given us with all the HW products. >Thank you HW! > >Terry Powers > > >-----Original Message----- >From: Rhonda Clark [mailto:[EMAIL PROTECTED] >Sent: Tuesday, March 27, 2007 9:07 PM >To: Eugene Manfrini; [email protected] >Subject: re: [Braillenote] I agree > >I feel very bad about messages such as this. Yes, any time >specialized equipment is involved, prices are higher. Braille >displays are expensive, and on and on. > >I do not use a computer, and probably will never do it. If I >were to do so, I would buy a laptop. I will tell you that if you >put all of the features on a laptop, and purchased speech, you >would be paying quite an expense. If you don't need a Braille >display, that is what I would do; or, I would purchase a >VoiceNote for half the price of the BrailleNote. > >I understand what is being said here. But, not much is said for >the positive. First of all, it's not just Humanware that has the >price tag on blindness related equipment. You can look at the >other competitors, and you will see it is about the same. I >believe Humanware has been very fair in offering the price in >transplanting. It is done for half the price of purchasing a new >unit. > >I know I'm not saying this in the way I wanted to. Generally, I >can articulate better. I'll have to talk to my chemotherapy >doctor about that, <grin>! I guess I would like to hear what is >being done right sometimes, instead of everything that is wrong. >I apologize for going in a circle with this message. > >> ----- Original Message ----- >>From: Eugene Manfrini <[EMAIL PROTECTED] >>To: BrailleNote list <[email protected] >>Date sent: Tue, 27 Mar 2007 19:39:30 -0400 >>Subject: [Braillenote] I agree > >>Hi Pam and all, >> Pam, you said it all, therefore, there's no need for me to say >anything except that I wholly agree with you. The prices that >Humanware charge are exorbitant and I dread the day I have to >send in my Classic to be repaired which I'm afraid is even >necessary now. You're absolutely correct that if it weren't for >the government Humanware would go out of business. I never would >have dreamed that blind people would someday be able to pay >Humanware prices and I was right because it's the government that >is paying them. I certainly couldn't do so either but for a very >good friend who sent me the BrailleNote as a gift. I love the >BrailleNote not only because of its features but because it has >been a lifesaver keeping me busy since I am imprisoned in a >wheelchair. There should be two prices, one for the government >driven organizations and one for us who are on fixed incomes. >Have some compassion Humanware and don't be so greedy! >> Eugene Manfrini > >>___ >>Replies to this message will go directly to the sender. >>If your reply would be useful to the list, please send a >>copy to the list as well. > >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote > > >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. > >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote > >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. > >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote > > >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. > >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
