Did you get any further info by going online and trying to track the package that way? For, if memory serves, the UPS tracking info gives pretty good info as to when and where a package departed. And, although the US Post Office usually doesn't give this much detail, UPS generally gives info as to any stops along the way, giving departure and arrival scan type things and the like. Vicky Collins [EMAIL PROTECTED]
----- Original Message ----- From: "Olusegun -- Victory Associates LTD, Inc." <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, July 11, 2007 1:14 AM Subject: [Braillenote] HUMANWARE, UPS AND TWO-DAY AIR DELIVERY ... HMM,I'M SHAKING MY HEAD?? Hi Everyone and to Humanware Staff: I sent the patient to the hospital recently. He needed some surgery. That patient was my BrailleNote Classic. It was SUPPOSEDLY SHIPPED BACK TO ME on Friday, July 6, 2007 UPS two-day air. Well, July 7 & 8 were weekends; expected delivery was to be Tuesday, July 10, 2007. I have a tracking number which I obtained from Humanware Customer Service. Twice on Monday, July 9, 2007, I got calls from UPS advising me that cured Classic WILL BE DELIVERED between 8:00 a.m. and 5:00 p.m. and tat a SIGNATURE WILL BE REQUIRED. Well, I canceled ALL APPOINTMENTS and chose to STA IN MY OFFICE to FORMALLY WELCOME the patient back home. What do you know? UPS DID NOT SHOW UP and NO DELIVERY was made as promised both by Humanware's Customer Service and UPS recorded notification. So, here I am SHAKING MY HEAD, wondering what TWO-DAY AIR truly means? If I had had FedEx pick up my cured Classic using my company's account, THREE-DAY GROUND or even SECOND-DAY AIR would have arrived here by now. I posted this here so that in the future, you'd all watch carefully for TWO-DAY AIR delivery from Mrs. Blue!! But I think I am GOING TO FIGHT for a refund of ALL SHIPPING CHARGES if any was accessed--I can use that $45, < chuckle>!! Sincerely, Olusegun ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
