Hi All,
Well, I'm still on vacation, and thus haven't had the chance to
upgrade yet. However, I thought I would make a few comments
regarding Rose's post, anyway.
First, seeing as we do appear to have this major translation
problem with KS 7.5, although Brian's assurances from the HW
staff have been appreciated, I can't help but be a bit surprised
that a representative from HW hasn't yet offered these same
assurances to the list. Oh, sure, I know a patch to fix these
bugs may very well take some time, but it shouldn't take but just
a moment or two for an HW staff member to acknowledge and try to
alleviate the concerns of the users of the BN products regarding
this issue, even if it is a weekend.
Second, sure, with just looking at things from a distance, so to
speak, one might very well think that the beta team should have
caught these bugs. However, in defense of that beta team, what
with checking all kinds of issues and trying to confirm that as
many as possible known bugs have been fixed, sometimes things
like this do just get missed. Then, too, in this case, there
were several new things HW were trying to implement with this
release, and they were also trying to meet that SSL email
encryption date of September first.
Third, speaking of that September first date, I was thinking that
A T and T, SBCGlobal in my case, gave this September date to
start requiring the SSL encryption; however, I'm still able to
send and receive email just fine with my BN and KS 7.2. But,
grin, who knows what will happen Tuesday when folks go back to
work in the US.
----- Original Message -----
From: "Rose Combs" <[EMAIL PROTECTED]
To: "'Richard Ring'" <[EMAIL PROTECTED]>,"'Kevin
Chao'" <[EMAIL PROTECTED]>,"'Alex Parks'"
<[EMAIL PROTECTED]>,"'Joseph Lee'"
<[EMAIL PROTECTED]>,<[email protected]>,
<[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>,
<[EMAIL PROTECTED]
Date sent: Sat, 1 Sep 2007 18:47:34 -0700
Subject: RE: [Braillenote] List of current bugs found under
KeySoft 7.5.17
This is the first upgrade I have not gotten within a day of it
being
announced. My big reason was that I use Keysync to sync my
address book and
planner, and this once saved me a lot of trouble because I had a
major
computer crash and was able to restore my planner/calendar and
addresses
from the Braille note.
However, after hearing the translation stories today, I am almost
glad I
can't just rush up and get the update. I want what I am sending
out to be
exactly what I intended it to be.
I am very disappointed in the HW tactics this time too, Based in
NZ it might
be but they had to know August 31 was the start of a long weekend
in the
states and that they would be leaving thousands of customers
without support
over the weekend. If the update process works like usual, I have
not even
read the directions yet, then for many of us it will go well but
some will
have problems.
Personally I'd rather have waited days, weeks or even months for
an upgrade
that worked rather than have one that would make people look like
illiterates while sending e-mail message to this list or to
anywhere.
I am disappointed with what I am hearing from a company that I
have
staunchly defended over the years, because for me at least the
Braille Note
was and is one of the most useful pieces of technology I have
bought in the
past 7 years that I use daily, at work, at home, while waiting
for a ride,
in the doctor's office, even to read myself to a state of
relaxation at
night in my bed. I use my PC daily too, but, the Braille Note is
almost a
part of me, seldom do you find me without it. It has even gone
to the
grocery store with me to provide me with the list I have made up
or to take
notes on items I'd like further nutritional info about.
I have never been a beta tester, but know that I'd do my best to
put any
device or program through as many paces as I could even if that
meant doing
things I don't normally do on a daily basis.
So, in short, I am not downloading the upgrade this weekend, and
am
disappointed to hear about these translation problems people are
having
because when I do use the Braille Note for e-mail I want to know
I am
sending exactly what I intended to send.
I do hope these issues are resolved quickly.
Rose Combs
[EMAIL PROTECTED]
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