Hi,
Matthew Dyer wrote: "My friend is having a problem with her braille note
doing a service reset."
OK: a service reset is the absolute last resort. It should not be used on a
regular basis as it is synonymous to removing and replacing the battery
whilst the BrailleNote is operational which has the same effect as switching
off a computer whilst read/write operations to a disk are in progress: the
disk is unusable without a reformat resulting in entire data loss.
Fortunately, such a reset can only be performed on a BrailleNote MPower as
it involves holding down the reset and record buttons at the same time.
"Yesterday her braille note reset and then would not turn on. Then today
she plugged it in and it happened again after she was working with a cf card
and removed it. Any idea what is going on?"
As I understood it, your friend's BrailleNote is resetting by itself after
being switched off and switched back on again. This is not a service reset,
this is a regular soft reset. I don't know why it happens but I think it
has something to do with turning the unit off whilst the PC card is still
spinning. I suggest waiting for about thirty seconds after returning to the
Main Menu before switching the unit off. Let me know if that fixes the
problem.
Matthew H
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