Nikki,
How much did your routine cleaning cost?
Sharonda

On 9/13/07, Nikki B <[EMAIL PROTECTED]> wrote:
> Hi,
> I sent my BN in last month for a routine cleaning and check up. I
> had it back in less than two weeks. I hope you get yours back
> very soon.
>
> Nikki B.
>
>
> > ----- Original Message -----
> >From: "Carl Simmons" <[EMAIL PROTECTED]
> >To: "'Taraprakash'" <[EMAIL PROTECTED]>,"'Tom Lange'"
> <[EMAIL PROTECTED]>,"'BrailleNote List'"
> <[email protected]
> >Date sent: Thu, 13 Sep 2007 13:22:51 -0700
> >Subject: RE: [Braillenote] about the repair time
>
> >I have returned my PK for a keyboard problem on July 11, 2007 and
> call
> >Humanware again yesterday, only to find out, that I should call
> again next
> >week.  I am hoping that this is not the normal time it takes for
> repair.  I
> >can only express my own experience.
>
> >Carl  Simmons
> >[EMAIL PROTECTED]
>
> >-----Original Message-----
> >From: [EMAIL PROTECTED]
> >[mailto:[EMAIL PROTECTED] On Behalf Of
> Taraprakash
> >Sent: Thursday, September 13, 2007 8:01 AM
> >To: Tom Lange; BrailleNote List
> >Subject: [Braillenote] about the repair time
>
> >Hi all. It seems the right end of my bn's space bar is not
> working and since
>
> >I can't use my left hand for space bar, I will need to send it
> for repair. I
>
> >was told it will go to california. I am at Florida. Are there
> some cautions
> >you would like to suggest before I send the unit to California? I
> am
> >planning to send it by UPS. Generally how much time does it take
> to get the
> >Bn back?
> >Regards
> >Taraprakash
> >----- Original Message -----
> >From: "Tom Lange" <[EMAIL PROTECTED]
> >To: "BrailleNote List" <[email protected]
> >Sent: Thursday, September 13, 2007 10:37 AM
> >Subject: Re: [Braillenote] braille display question
>
>
> >> Hi Nikky,
> >> You wrote:
>
> >>> I need some advice.  I have just noticed a dot on my braille
> display
> >>> which seems not to be going all the way down.  It raises up just
> fine but
>
> >>> I can still slightly feel it when it is supposed to be flat.  I
> don't
> >>> know much about braille displays since the BN is my first
> exposure to
> >>> them. Any suggestions or advice on this would be appreciated.
> It was
> >>> just cleaned last month but I sure will send it back in if I
> need to
> >>> because my warranty runs out next month.
>
>
> >> Find that dot and give it a good whack for being so stubborn!
> <big grin
> >> Actually, that's not too far off the mark.  Even though the
> display's been
>
> >> cleaned recently, a month is plenty of time for skin oils, dust
> and other
>
> >> stuff to accumulate, possibly causing one or more dots to stick
> or respond
>
> >> poorly. My MPower BT32 is a transplant with a four-year-old
> display.  I
> >> had a dot that was behaving as you described; in fact once it
> was raised
> >> it stayed there and wouldn't go down.  So since I didn't have
> any canned
> >> air to shoot at it and dislodge it, I took my index finger and
> gave it a
> >> gentle but firm tap.  It's been a good little dot ever since,
> working like
>
> >> a champ.  If you don't feel comfortable with that idea, get some
> canned
> >> air from a computer or electronics shop, point the nozzle at
> that dot and
> >> give it a good shot, which should dislodge it.   Or you can
> exercise the
> >> display as others have suggested.
>
>
> >> Oh, another thing.  I just started noticing this
> >>> since I upgraded to 7.5 this evening.  Is this a coincidence?
>
> >> Yes, that's highly likely.
>
> >> Tom
>
>
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>
>
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> >No virus found in this incoming message.
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> >Version: 7.5.485 / Virus Database: 269.13.15/1003 - Release Date:
> 9/12/2007
> >10:56 AM
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> >11:45 AM
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