I'm certainly not trying to accuse anyone here, and you know that I myself have been critical of HumanWare from time to time. But, well, unless it is something positive, I kind of hate to say things about a specific person at HW, especially when the person might not readily be in a position to defend themselves. Now, I can't say that I've always been pleased when I've called HW customer service, or that everyone has always followed up with exactly what they said they were going to do, but Kim has always been courteous and pleasant every time I have called there and spoken with her on various matters.
As for the no longer offering service agreements on the transplanted units, I'm wondering if HW could maybe offer some sort of discounted warranty on the newer parts of the unit? On the one hand, guess that might be hard to actually work out. But, on the other hand, some of these folks just purchased their transplant with the promotion HW offered this year, and it wouldn't be unreasonable for those customers to expect to be able to renew at least some sort of service agreement. Vicky Collins [EMAIL PROTECTED] ----- Original Message ----- From: "Brian Lingard" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Sunday, December 09, 2007 7:53 PM Subject: [Braillenote] RE: Purpose and Value Of This List Ottawa Canada Dear Sharon and list: Well it appears it is just one person, Kim, at Humanware USA Customer Service that considers this to be a gossip list. I suppose she is entitled to her opinion, but I disagree strongly with her description of the list. Yes, a service agreement is analogous to insurance on a car. But if the rate of claims in your neighborhood skyrockets, your car insurance company will either hike your premium or advise they won't renew your policy, or will only cover you for public liability, not collision and comprehensive. Looks to me like circumstances beyond the control of Humanware, namely Tieman/Optelec no longer being willing to provide parts for their older displays caused Humanware to stop selling service agreements on units with these displays. Its too bad, as a couple of people who have both a unit with KGS and Tieman displays tell me the Tieman displays seem much more reliable than KGS! I don't know enough about the inner workings of these displays to comment authoritatively on this matter. Take care. Brian Brian K. Lingard email: [EMAIL PROTECTED] Skype: ve3yiab2ji15 tel: +1 (613) 247-0665 New York NY Tel +1 (646) 797-2862 FAX +1 (613) 247-9998 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.16.17/1179 - Release Date: 09/12/2007 11:06 AM ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
