I must disagree about the service in the US not being as great as it could be. I have been a user of the Classic, mPower and PK for over two years and must say that I think that the two Assistive Technology companies that cared the most about their customers must be Sendero Group then HumanWare. I have had nothing but positive experience with either company. I have learned that more information is better than no information. I have spoke with the Vice President of Sales of HumanWare here in the US in a number of situations and he has said that the more information that is provided to the repair department is better as there is a higher chance of it being resolved quicker and to be fixed properly.
I truly think that there is not much of a comparison when looking at note takers that are specifically tailored to people who are blind other than the BrailleNote family of products. There is no other note taker that allows for such a powerful Dictionary and Thesaurus branded by Oxford, a powerful and intuitive Nemeth Tutorial, and the best Accessible GPS Solution--the Sendero GPS, with the option of the getting a flavor with the Way To Go or Test Drive. Kevin Kevin -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Terri Pannett Sent: Monday, January 28, 2008 6:20 PM To: Eric Brinkman; [email protected] Subject: Re: [Braillenote] Fast fall 'from hero to zero':nearly60HumanWarestaff lose their jobs. Well, I guess I'm spoiled. I want my braille display to be a notetaker too. Don't get me wrong. I love my BrailleNote! But HumanWare here in the US doesn't show any interest in its customers. They gave us no notice when they changed their maintenance agreement policy and they probably wouldn't have issued any announcement at all if those of us on the list hadn't demanded it. The notice came from Maurice Sloane, not from anyone in the US office. Besides that, some people on this list have posted stories of how they would send their units in to be fixed and they would receive them back with the same problem or additional problems. That's another reason why I hesitate to plunk down $2,995 to upgrade my Tieman braille display--I'm afraid HW might foul something up when they made the transfer. Terri Amateur Radio call sign KF6CA. ----- Original Message ----- From: "Eric Brinkman" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Monday, January 28, 2008 9:51 AM Subject: Re: [Braillenote] Fast fall 'from hero to zero': nearly60HumanWarestaff lose their jobs. > Of course they'll upgrade the software. My issue is with the hardware > which > lacks some of the features of the VS. The SyncBraille has everything the > BN > display has. I have the 32 cell SyncBraille and it has cursor routing > keys > as well as directional keys for navigation. That way if I don't need > braille, I have a much smaller and more powerful device that will fit in > my > pocket if necessary. > > Eric > > On Jan 28, 2008 11:11 AM, pann1 <[EMAIL PROTECTED]> wrote: > >> //gw Micro plans to upgrade the software for the BrailleSense so I'm not >> afraid of that. The SyncBraille is just a braille display with no frills >> and I definitely don't want it. >> >> Terri, Amateur Radio call sign, KF6CA. Army MARS call sign, AAT9PX >> California >> >> On Sun, 27 Jan 2008, Eric Brinkman wrote: >> >> My problem with the Braille Sense is that since it's based on older >> technology it lacks some of the features the Voice Sense has. You might >> want to consider the Voice Sense with SyncBraille depending on how much >> you >> use braille. >> >> Eric >> >> On Jan 27, 2008 9:59 PM, Olusegun -- Victory Associates LTD, Inc. < >> [EMAIL PROTECTED]> wrote: >> >> > Terri, like you, I am investigating the BrailleSense. In fact, I want >> it >> > as >> > a BACKUP for the time when my Classic goes in for chemotherapy! I like >> > the >> > fact that the BrailleSense DOES INCLUDE an Ethernet port and has >> > support >> > for >> > MSN/Windows Live Messenger. >> > >> > Sincerely, >> > Olusegun >> > Denver, Colorado >> > >> > >> > ___ >> > Replies to this message will go directly to the sender. >> > If your reply would be useful to the list, please send a >> > copy to the list as well. >> > >> > To leave the BrailleNote list, send a blank message to >> > [EMAIL PROTECTED] >> > To view the list archives or change your preferences, visit >> > http://list.humanware.com/mailman/listinfo/braillenote >> > >> > >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a >> copy to the list as well. >> >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> >> > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > __________ NOD32 2828 (20080128) Information __________ > > This message was checked by NOD32 antivirus system. > http://www.eset.com > > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
