Hi,
I had been having trouble on and off with the older Braille display
for a year and a half. My BN had been in for that just before the
MPower upgrade warranty ended. Things got gradually worse though, so
I finally decided to upgrade the display because I will be traveling
later this year and don't want an unreliable display. I sent it
through Roger Behm. I got it back in fifteen days, just days, not
work days. I certainly can't complain about that. By the way, Terry,
I think it's unfair to blame Humanware for your no longer getting
service contract on your display. I commended them for offering that
upgrade in the first place. How could they have anticipated that the
display would cease being made and that parts would no longer be
available? I used to buy service contracts when I had Braille Lites
because they also included the upgrades. I don't buy service contracts now.
Evelyn
At 02:08 PM 5/19/2008, you wrote:
Hi, I'm vaguely considering sending this thing back for a look-see
because of the braille dot failure, but maybe I should just put up
with it. I wonder if all of you can tell me about recent
experiences with the company and how long it took to get your
machine back after repairs. Thank you. Karen and Harpo
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