Hi Karen and all. Last year I sent in my bn twice because my
back space key fell off both times, but also the first time I
sent it back I received the new battery. The first time I got it
back in about a month. The second time when I just sent it in
for the back space key I had it back in a couple of weeks. Also
I just remembered to I had one of the cells on my display fixed
too the first time I sent it in. All and all i didn't think it
took to long to get my unit back either time. The first time
though I was in school and that was hard so it seemed like it
took longer. I was able to call though and check on the progress
some though.
Malaina
----- Original Message -----
From: Evelyn Weckerly <[EMAIL PROTECTED]
To: [email protected]
Date sent: Mon, 19 May 2008 14:45:18 -0400
Subject: Re: [Braillenote] question: what are people's
experienceslately with sending machines to Hw how long did it
take to get it back?
Hi,
I had been having trouble on and off with the older Braille
display
for a year and a half. My BN had been in for that just before the
MPower upgrade warranty ended. Things got gradually worse though,
so
I finally decided to upgrade the display because I will be
traveling
later this year and don't want an unreliable display. I sent it
through Roger Behm. I got it back in fifteen days, just days, not
work days. I certainly can't complain about that. By the way,
Terry,
I think it's unfair to blame Humanware for your no longer getting
service contract on your display. I commended them for offering
that
upgrade in the first place. How could they have anticipated that
the
display would cease being made and that parts would no longer be
available? I used to buy service contracts when I had Braille
Lites
because they also included the upgrades. I don't buy service
contracts now.
Evelyn
At 02:08 PM 5/19/2008, you wrote:
Hi, I'm vaguely considering sending this thing back for a
look-see
because of the braille dot failure, but maybe I should just put
up
with it. I wonder if all of you can tell me about recent
experiences with the company and how long it took to get your
machine back after repairs. Thank you. Karen and Harpo
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