Ottawa Canada Well I phoned Humanware in Concord, CA spoke with Tech Support and they said anything dealing with money is handled by Customer service.
They said Tech Support likes to know what the problem is that you think you need a new battery so they can tell the techs what the problem is. But if you insist you need a new battery then you need to speak with Customer Service. OK here is the procedure: First, phone Humanware (800) 722-3393 , press option 5 then 1 for Tech Support on blindness products. Explain to Tech Support what the problem is and why you think you need a new battery. If Tech Support agrees, they will issue you with an RMA and shipping address to send your unit to. Customer service told me a battery transplant is $87, whether the unit is a Classic or Mpower. Not sure about a PK. However upon receipt of your unit, a tech will carefully examine it and give a firm estimate as to what needs doing and the cost. Not sure if the tech or customer service calls or e-mails you with the estimate and a request for credit card info to proceed. Again, I'm sorry you find their constant ads for their goods grating on the nerves. I find them informative as they mention many products I don't use but find a knowledge of useful when describing available solutions to other blind and partially sighted people. Hope this helps. Brian Brian K. Lingard E-mail: [EMAIL PROTECTED] Tel: +1 (613) 247-0665 Mobile: +1 (613) 725-6602 New York, NY Tel: +1 (646) 797-2862 FAX: +1 (613) 247-9998 Skype: ve3yiab2ji15 This message composed on Dell laptop. ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
