Good to hear; this implies that they have a patch ready, or at least close to it, but "an announcement" is not quite as promising as "a solution". Of course I am not complaining; I am excited to hear what Humanware will say and am glad they are getting something ready for us. It will be interesting to see what is going on, especially for the classics.
Have a great day, Alex ----- Original Message ----- From: "Frank M. Hernandez" <[email protected]> To: "Bn List" <[email protected]> Sent: Monday, January 12, 2009 11:55 AM Subject: [Braillenote] reply to my e-mail from Mr. Gagliano regardingbookshare FYI. Frank M. Hernandez. Tucson Arizona. ----- Begin Forwarded Message ----- Hello Frank, There are several of us that have been monitoring the list and we are aware of the comments regarding bookshare access. We are sometimes hesitant to respond immediately without the accurate information that is provided by the software developers. Its easy to post what people want to hear but we don't want to make false promises. At the same time, we don't want to announce what we have planned in feature upgrades until we can confirm they really work and can provide a realistic release date. So it's a tough balance. All I can say is that we are well aware of this change at bookshare and prepared with a solution. There will be a statement on the list hopefully this week as most of the comments occurred over the week. Thanks again for sending your message and we really all understand the importance of this topic. Regards, Dominic Dominic Gagliano Vice President of Blindness Sales HumanWare, Inc 800-722-3393 Ext 258 Direct: 312-432-1147 FAX: 312-226-6127 [email protected] -----Original Message----- From: Frank M. Hernandez [mailto:[email protected]] Posted At: Friday, January 09, 2009 7:11 PM Posted To: support Conversation: bookshare Subject: bookshare I don't know who's monitoring the list so I thought I should send this to the staff who's e-mail addressi I have. Please let me know who else I should be sending it too. I am a bookshare subscriber and am alarmed at the announcement too. I will be writing them but have not had a chance to formulate a letter. Thanks and I look forward to a reply to the list from a staff member. Frank M. Hernandez. ---- Original Message ------ From: Ann Parsons <[email protected] Subject: Re: [Braillenote] New Bookshare...Fw: New Bookshare FinalAnnouncement! Date sent: Fri, 9 Jan 2009 08:25:42 -0500 Hi all, OK, now I've seen the announcement. It's times like this when I really, really, really, really wish that Humanware staff would quit just browsing the list and wake up and say something! This is why rumors start. This is why anxiety begins. This is why one's customer base is important and should be made aware of what is going on. As a humanware customer, one who has a Stream as well as a Classic BN, access to bookshare is important. I hope that humanware is working on this patch and that it will indeed be done soon. I can't talk about the new web site, but I am sure that humanware has a vested interest in making its products work successfully with Bookshare. I hope that this patch will work on the classic BN's as well as the MPower and PK. These are crucial questions, and should have been answered by humanware staff long before now. Actually, I will say that I'm more concerned about the actual act of downloading as opposed to the unzipping of files. I can't say any more than that. However, I reiterate my plea for humanware staff to take an active part on this list by sending a notice as to what they are doing and how long it is going to take. <sigh> Why is it always the consumers who have to stem the tide? Why is it our job as thinking and responsible consumers to help humanware quell rumors and stop knee jerk reactions? Why is it *my* job? If I'm working for humanware, then somebody in the finance office needs to send me some money! OK, folks, calm down, take three deep breaths, and let's see if Humanware steps up to the plate. Give them till Monday. Remember some folks are in New Zealand. Others are in Quebec and can and should act, please! Ann P. -- AAnn K. Parsons Portal Tutoring Email: [email protected] Web Site: http://www.portaltutoring.info blog: http://www.samobile.net/users/akp Skype: Putertutor "All that is gold does not glitter, Not all those who wander are lost." JRRT ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -------------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.176 / Virus Database: 270.10.6/1888 - Release Date: 1/12/2009 7:04 AM ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
