Read the following. I sent this to my sister, and she sent it to
Humanware.
---- Original Message ------
From: "Rebekah Hemmer" <[email protected]
Subject: FW: what is wrong with humanware?
Date sent: Sat, 24 Jan 2009 21:39:06 -0900
From: Dominic Gagliano [mailto:[email protected]]
Sent: Saturday, January 24, 2009 8:22 AM
To: [email protected]
Subject: FW: what is wrong with humanware?
Hello Paul,
Thank you for taking the time to write to HumanWare and express
your
concerns about the BrailleNote, service and communications. The
BrailleNote
list is setup to allow users to communicate and assist one
another with
questions about how to use the product. This is a not a means
for direct
communication to humanWare staff since we all have
responsibilities within
the company that do not involve monitoring or responding to the
listserve.
The purpose of the list is to allow consumers to speak freely to
one
another.
If there are specific issues regarding lack of service that you
have
experienced, I would very much like to know specific details.
Please provide
me with explanations and your serial number for me to
investigate.
We have announced that a new version of KeySoft will be released
however it
is important that engineers test features and confirm that they
work
properly before simply making promises that have not been truly
tested.
Thank you once again and best wishes,
Dominic
Dominic Gagliano
Vice President of Blindness Sales
HumanWare, Inc
800-722-3393 Ext 258
Direct: 312-432-1147
FAX: 312-226-6127
[email protected]
_____
From: Rebekah Hemmer [mailto:[email protected]]
Posted At: Saturday, January 17, 2009 12:44 PM
Posted To: us.info
Conversation: what is wrong with humanware?
Subject: what is wrong with humanware?
My 12 year old blind brother wanted to express this about
Humanware:
What's wrong with Humanware?
Read the following message.
Hi, what's wrong with Humanware in my opinion? Do you think that
I'm the
only one who isn't necessarily pleased with Humanware's service?
My sister-in-law is going to New Zealand, where as you know, the
braille
notes are made. She is not going to see Humanware, for she is
just on a
vacation.
I so much would like to go there, not for the vacation, but to
tell
Humanware my thoughts. For 1, the customers on the braille note
list,www.list.humanware.comdo not even know about the keysoft
upgrade that
Humanware said they would launch of fall of 2008. Humanware
hardly responds
to the questions on the list that we have. Now to be honest, I
used to love
humanware and the braille notes. I used to love their service.
They used
to respond to people's questions. Humanware is still a
well-known company
all arround the world. Their company has grown, but previous
braille note
users are switching to other devices and companies. For example,
people
talk about how the braille plus is so much greater than the
braille note,
and it probably is.
The braille sense plus can suit my needs better than Humanware's
product,
the braille note. It's cheaper too.
When the braille note first came out, it was big. It was like
the first
computer a blind person could use with braille. It was so
popular with the
latest programs computers could run.
Internet, email, planner, etc etc. But, now it seems to be
lacking technology programs. Humanware only supports Microsoft
2003 and isn't there a microsoft 2007? Gwmicro, the braille and
voice sense
company said that supporting microsoft 2007 was written down to
be on the
new upgrade. But with Humanware, they say nothing. I ask:
doesn't every
one that has a braille note want to know the new upgrade?
I shall no longer be able to support Humanware.
For the customers sake, they should have a post at least once a
week or
maybe once a month talking about what's happening with keysoft 8.
Even if
it just said: We have found a major bug and we are having trouble
penning it
down. Or even just: The next upgrade is being tested for future
release.
But no, they as I said do not post.
Paul
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