US office Relocation
February 2009 -- HumanWare strives to offer our customers and partners
the best customer and technical support in our industry. To improve
our service to our customers across the US, HumanWare will move its
support from Concord California to Canada over the next two months.
The goal is to integrate our support infrastructure into one unified
organization for the Americas.
This move does not affect our technical support since our staff is
already deployed across the US and Canada and have been integrated
into a single phone service back in July 2008. The activities being
relocated are accounting, repairs, customer service (sales and
non-technical inquiries) and logistics. All of these activities
already exist in Canada.
This move will not require any changes on how our customers can
interact with our organization. We will maintain the same phone
numbers and hours of service as well as a US based mail address for
communication and to return products for repair. Repair turnaround
time will be maintained. Shipping fees will not be affected. Many of
our current employees will retain their positions in California or
will be offered equivalent positions in the new facility.
HumanWare's objectives for this modification in our operations are:
* To improve our service for our customers and partners long term
while offering the same level of services both during the
transition period and after the relocation.
* To make the transition as seamless as possible by maintaining the
same phone numbers and a US repair shipping address.
* To remain the innovation leader in Blindness and Low Vision, help
fund our product development efforts increase in 2009 and announce
several new exciting product launches during the year.
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