I, too, can completely understand your concerns and complaints.
When we ask for instant messaging, it takes them years to do it,
and when they finally do, we cannot talk with AIM, Yahoo, or MSN,
probably the three largest clients in the world. We ask for
better performance of our email client and, aside from SSL, we
get nothing; no message rules, no ability to sort messages, no
putting messages of the same conversation in a single message to
make sorting and deleting easier, no fixing of the myriad errors
we all get all the time, and we still have to manually free space
in the keymail database, which does not work half the time. We
request better Word support and get the same response we have
gotten for years: "That is a Microsoft issue, and we are working
closely with Microsoft to implement this". It was fine at first,
but now it is getting old; how about a progress update? We ask
what is in the works and are told that no one can know that, yet
other companies, like GW Micro, release betas of their new
firmware versions months before the final release. I have not
heard of a new firmware version deleting all the email in the
inbox of a Braille Sense, unlike my bn when I upgraded to 7.5.17.
My point here is that it cannot be bad business practice to give
public betas out if another company does it and has no problem.
I could go on about the repair center, operating system, and
more, but I think I have made my point.
Have a great day,
Alex
----- Original Message -----
From: Chris Hallsworth <[email protected]
To: <[email protected]
Date sent: Mon, 16 Mar 2009 18:12:39 -0000
Subject: Re: [Braillenote] I'm done dealing with it.
Hey, I know you told us to disregard, but thought I'd let you
know that I
can kind of understand where you're coming from. This is all due
to
technology and the attitude we get from Humanware that feels like
they can't
be bothered to update it. I know that's not the truth, but it
feels that way
anyway. I plan to watch this die and get a Netbook or Pacmate or
whatever in
the future, as they're more up to date and won't have half the so
called
"unresolvable bugs" that the BrailleNote have. To be honest, all
I use it
for now is to take notes in classes and rarely as a bluetooth
display for my
laptop. Just my £0.02 worth.
--
Chris Hallsworth
e-mail: [email protected]
MSN: [email protected]
Skype: chrishallsworth7266
----- Original Message -----
From: "Iyana Kellerman" <[email protected]
To: <[email protected]
Sent: Monday, March 16, 2009 5:56 PM
Subject: [Braillenote] I'm done dealing with it.
Just recently, what acts as the "ceiling" of the CF card reader
came out and was floating around inside of it. Now it's lodged
down in the back, and I can't use a compactflash card. Sure, I
could send it in and pay way more than it should take to just
open it up, fix the pins and move it back into place, but when I
get it back, something else will be broken. I'm done with
defective, limiting, and overpriced technology. There's nothing
fully functional about the brand-new BrailleNote I just got. The
Internet doesn't work most of the time. KeyMail hobbles along
like a three-legged dog on a slippery slope to hell. You can't
move a BKS file that you downloaded on a computer to unpack it on
the BN. The media player skips and freezes every time the
Internet encounters the slightest glitch or you open a large
file. I have to reset it all the time due to errors
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