Whil agree that it seems better to remove the unruly people rather than shut the list down, I do indeed hope that HumanWare is listening to the concerns of folks. I can definitely say that the quality of customer service has gone down. I was on the phone with them concerning a braille display last week. Instead of the representatives having a willingness to work with me through the problem, I was shuttled off the phone like what I needed didn't matter. This is unacceptable behavior for a company, where we have chosen to spend our money, to have.
I was very disappointed, because I do recall a time when people like Myrna and a few others helped you and spent the time necessary to make sure you were a happy customer. On 3/17/09, Linnette halen <[email protected]> wrote: > I believe that the list should not be discontinued, because of a few > rude people. Humanware should block the list member from posting. > However, it is not my call to make, but I do believe it would be an > inappropiate measure. and poor judgement. > > Linnette > On Mar 17, 2009, at 7:30 AM, kelby carlson wrote: > >> Now, that hardly seems fair. Discontinue a valuable forum of >> exchange because a select group of persons has become unruly? Why >> not simply remove them from the list, rather than punishing us all >> for a crime we may not have committed? >> >> Kelby >> "Oh Adam's sons, how cleverly you defend yourself from all that >> might do you good." >> >> --Aslan the Lion >> >> >> >>> ----- Original Message ----- >>> From: "Maurice Sloane" <[email protected] >>> To: <[email protected] >>> Date sent: Mon, 16 Mar 2009 21:00:19 -0500 (CDT) >>> Subject: [Braillenote] List Behavior >> >>> Thank you for your timely message Bob. >> >>> You are right in stating that there is no place on this list for >> the >>> vulgar and rude posts that have come through in the past few >> hours. >> >>> HumanWare may not be the perfect Company or the BrailleNote be >> the >>> perfect Notetaker, but I personally would like to think that List >>> members would remember that the main reason that HumanWare >> provides this >>> forum is for Users to assist other members by way of sharing >> their >>> knowledge. >> >>> We will not tolerate vulgar language or insinuations on this List >> and if >>> this is not respected we will discontinue this forum. >> >>> Thanking you in anticipation of improved List etiquette. >> >>> Regards >> >>> Maurice >> >>> _____________________ >> >>> Maurice Sloane >>> HumanWare NZ >> >>> -----Original Message----- >>> From: [email protected] >>> [mailto:[email protected]] On Behalf Of Bob >> Mates >>> Sent: Tuesday, 17 March 2009 3:43 p.m. >>> To: [email protected] >>> Subject: [Braillenote] I know you're frustrated, b" >> >>> Hi, folks: I've been on this list again for a month or two, and >>> have mostly been, as the cb'ers used to say, "copying the mail." >>> That means, I've been mostly reading the posts. >>> The predominant theme of these posts has been frustration: >>> frustration with lack of news about the new upgrade; frustration >>> with the lack of response to complaints by HW; frustration with >>> the lack of useful features, as opposed to what might be called >>> frivolities; frustration that the frivolities are the wrong ones! >>> Frustration, frustration, frustration. Now I'm not saying that >>> this frustration might not be justified; what I am saying, >>> however, is that we're now on the third or fourth time around for >>> these same complaints. >>> When my wife, Dorie, and I bought our M-power, I got back on the >>> list, because I figured I could learn something. This list used >>> to be a wonderful source for information about how to really work >>> the BN. However, this list is nothing more than a source for >>> grousing and griping, with some occasional good questions thrown >>> in. (Frankly, I'm kind of surprised that the folks who dare to >>> ask good questions aren't severely reprimanded, and told to get >>> with the program, and complain like everyone else, or face the >>> consequences. >> >>> The BN is far from perfect; that's for sure. But, I have to >>> wonder: if I subscribed to another company's list, is it not >>> possible that I might hear complaints there, too? We always >>> imagine that the grass is greener, on the other side of the >>> fence. Usually, though, it's not greener; just different. >>> The new upgrade will be out soon. Maybe it will be terrible, and >>> maybe it won't. The fact is that, whether you like it or not, >>> you'll probably buy it, because, if you don't do that, you won't >>> be able to buy the next upgrade, which may have everything you >>> ever wanted on it. >> >>> I think we all need to stop and take a deep breath. We need to >>> think about whether messages we post are really adding any good >>> info, or just re-hashing the same old stuff. I also must say >>> that I hope that the use of vulgar language won't become more >>> than a one-time thing. We can hear that on the street. We don't >>> need to have it in our inboxes. >>> Well, I think this novela is over. Thank you for your >>> indulgence. Let's try to get back to being a list, where good >>> info is exchanged. Blessings, Bob >> >>> ___ >>> Replies to this message will go directly to the sender. >>> If your reply would be useful to the list, please send a >>> copy to the list as well. >> >>> To leave the BrailleNote list, send a blank message to >>> [email protected] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote >> >> >>> ___ >>> Replies to this message will go directly to the sender. >>> If your reply would be useful to the list, please send a >>> copy to the list as well. >> >>> To leave the BrailleNote list, send a blank message to >>> [email protected] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote >> >> >> >> --- Get FREE High Speed Internet from USFamily.Net! -- >> http://www.usfamily.net/mkt-freepromo.html >> --- >> >> >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a >> copy to the list as well. >> >> To leave the BrailleNote list, send a blank message to >> [email protected] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > -- Sharonda Greenlaw President (Phoenix Chapter) National Federation of the Blind ------------- Come, read and take a journey with me at www.WorldOfShariG.blogspot.com ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
