Hi, Cheree and all,
I've heard that old saw about vulgarity being the refuge of those with
insufficient vocabularies. Ho hum. sometimes, one is pushed so far, to the
limit, sometimes a vulgar word is absolutely the *only* word that can
adequately express emphatically enough one's displeasure, frustration,
resignation, and feelings of ultimate powerlessness in effecting change. Do
you honestly think your carefully worded message will have any greater
effect on Humanware's glaring silence than the expletive used by someone
else? I don't think so, and the developments of the past certainly bear that
out. There have been countless communications with Humanware about the
problems and struggles we all face with their often malfunctioning products,
and it seems fairly obvious that they ignore us. Not only is product
development not reflecting what we, the consumers are telling them we want
and need, tech support is spotty, hit-or-miss, and often unhelpful, repairs
are faulty and slow, and often, one gets a unit back with more problems than
when one sent it in, and this after an overly lengthy wait and a hefty
repair bill.
So maybe Brandon (it was Brandon, wasn't it?) said what we all are
thinking, and at this point, it couldn't hurt! While I certainly understand
the desire to avoid such colorful language as a general rule on any list, I
do think some people are overreacting to this *one* outburst and some of the
unhappy additions to it by others, and instead of threatening to shut down
the list or banish the offenders, maybe they should just get over it???
After all, I think I am safe in saying it's not the first time any of us has
heard the word, and it won't be the last.
Alice
[email protected]
----- Original Message -----
From: "Cheree Heppe" <[email protected]>
To: <[email protected]>
Sent: Tuesday, March 17, 2009 1:35 AM
Subject: [Braillenote] first amendment rights and responsibilities and
product quality
Cheree Heppe here:
It's the reluctance, sometimes extreme reluctance, of blind consumers to
stand up in a meaningful way for the products and services we require that
has cost us our quality products and services. The market will rise or fall
to the expectations of the consumer, ultimately.
However, Using vulgar language emphasizes the frustration and, as I tell my
teenage daughter, tells people about one's lack of suitable vocabulary and
is not a positive response because it doesn't get us what we want.
I am very sorry about Humanware's stance toward its Braille using consumer
base.
It surprises me that the NFB, so often in the forefront of any public
display where Braille literacy is held up as the gold standard for the
blind, has not voiced a corporate concern about the lack of Braille support
for Braille aware devices. Just the way the eaconomic and influence-bearing
cookie crumbles, eh?
Regards,
Cheree Heppe
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