I have a voicenote mpower who's batteries were getting a little weak. I checked with HW and found that one, it costs $150 to replace the batteries, and two they have moved from Concord CA near me, to Quebec Canada which means international shipping rates. Well, I checked and found a Batteries Plus about 30 miles from my location in Dublin California, not Ireland. We drove the VoiceNote out there, the guy who manages the place looked at it and said he could replace the NIMH batteries in a couple of hours given advance notice. We came back the next Saturday, dropped the unit off and two hours later and $53 lighter, my unit had new batteries. The only problem I had was recalibrating the unit. And, no, I didn't have any SMA's on my unit and my warranty had run out.Well, I couldn't recalibrate the unit after repeatedly trying the steps listed in the online user guide. I called HW support and got a reply that advised me to try it again but to turn off the Bluetooth setting and don't mess with the volume or any settings after initiating the recalibration process. I did that and the unit works fine now! Gauge is accurate! So just thought you might like to pass that story on to others who may be Sick and Tired of being held hostage to HumanWare's practices of having users send in their products simplay for battery replacements. I would think that as overburdened as they must be having to consollidate services and such, that they would be happy to negotiate a deal with Batteries Plus so folks could get their units serviced, at least for batteries, from those guys. Best regards, Jim
----- Original Message ----- From: "Tom Lange" <[email protected]> To: <[email protected]> Sent: Monday, May 11, 2009 7:47 PM Subject: [gps-talkusers] OT: Whatever Happened to the BrailleNote List? > Hi, > Sorry for the off-topic message, but I have to ask. > I've been subscribed to the BrailleNote list for a long, long time, years > in fact, but it's been ages since I've seen any posts to the list. Perhaps > I inadvertently unsubscribed or was dropped somehow. What's happening > over there? Anything interesting? > > Tom > > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 4066 (20090512) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
