I've lost my e-mail; but I may have a backup. I need to know how
the "e-mail folders" file in the keymail folder and the email
folders.cdb in the keylist file work together so that I can drop
recovered messages into their respective folders.
When all this started, I had over 1,300 messages saved in about
25 keymail folders.
After downloading 453 messages and deleting 296 of them, I said
"yes" when Keysoft asked whether I wanted to empty the trash.
That process seemed to work fine.
But the next thing I did was to try to free database space,
figuring there had to be a lot of room to be recovered after
deleting those 296 messages. (Tech support now tells me this
should not be done as a matter of course but only under special
circumstances.) After two minutes or so of silence and several
minutes of beeping -- I think I had speech-on-request turned on
-- the unit went silent. The display said "cannot find the
sector requested", or something like that, and the unit would not
respond to any command or to the thumb keys.
I did a reset with no keys held down. The unit seemed to come
back to normal. But when I next entered keymail, I was told
there was no database and asked if I wanted to create one. I
said "no" and went back to the main menu to think things over.
Tech support walked me through a number of procedures, but
without success at first. A day or two later I checked keymail
again and found my folders had come back. But there was no
e-mail in any of them.
On a compact flash card I have a backup of the entire flash disk.
That backup exists as a single folder with all the folders from
the flash disk saved as subfolders under it. (When backing up, I
told Keysoft that I wanted to backup the entire flash disk.)
So in the folder that is the backup of the flash disk there is a
keylist subfolder and a keymail subfolder.
In the keylist subfolder there is an email folders.cdb file.
Space with i tells me that this file is nearly 8 mb in size and
contains 1388 items, which would be about right for the number of
messages saved in my keymail folders before the crash.
Now that I have my e-mail folder structure back (however that
happened), can I simply copy the email folders.cdb file from the
backup, keylist subfolder to an appropriate place on my flash
disk? If so, what is the appropriate place? The keylist folder?
If I need to do something besides just copy the file over (such
as protecting or unprotecting something, clearing something out,
and so forth), what is it? For example, in order for the
recovered messages to show up in their appropriate keymail
folders, do I have to be sure that those folders contain no other
messages?
Tech support thinks the .cdb file may be corrupted and tells me
there's no way to check and nothing else I can do except say
goodbye to the old messages? Is that accurate? I really want to
believe that those 8 mb of messages can be retrieved, even if I
have to resort them all into their respective folders.
Tech support also tells me that a considerable amount of empty
room is needed on the flash disk in order for Keysoft to handle
caching and other processes properly. Letting your attachments
folder fill up with stuff you don't need can rapidly eat up some
of this needed empty flash disk capacity and create problems. So
I suggested that Keysoft provide a monitor and warning function
similar to that used for the battery: "Warning: for Keysoft to
work properly, you need to free up x number of megabytes on your
flash disk", or some such.
Steve Speicher
421 S. 9th Street, Suite 205
Lincoln, NE 68508
Tel.: (402) 475-8355
Fax: (402) 475-8359
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