Here is the text of the FAQ document on HW's site, copied and pasted for
your reading pleasure.
Frequently Asked Questions
Commercial questions
1. What are the differences between a BrailleNote mPowerand a BrailleNote
Apex?
Apex is the continuation of the BrailleNote family's excellence. Thinnest
(0,78 inch.) and lightest (1,8 lb) than any other notetaker in the industry,
it features a crisp 32 cells Braille display and updated connectivity,
including built-in Wi-Fi, Ethernet and Bluetooth. Compared to the mPower,
Apex has 8 GB of permanent memory and runs on the new Windows CE 6 operating
system. The BrailleNote Apex has also replaceable batteries and a VGA port
to easily connect a visual display.
2. I just bought an mPower, can I exchange it for an Apex?
Any BrailleNote mPower 32 that shipped after October 1 can exchange to Apex
at no charge.
3. I have an Oxford Dictionary in my mPower, can I transfer it if I buy an
Apex?
If you purchased an Oxford Dictionary for your mPower and now you are
purchasing an Apex, we will give you an Authorization key to access the
Dic¬tionary in the new device.
4. Is there a Qwerty model?
Yes, The BrailleNote Apex is also offered with a full Qwerty keyboard.
5. Can I buy a BrailleNote Apex with 18 cells?
BrailleNote with 18 Braille cells are only offered in the mPower models.
6. Is there a BrailleNote GPS trial option in KeySoft 9?
Yes, the BrailleNote Apex also offers the opportunity to experience the
ac¬claimed Sendero GPS. After 90 days, you can purchase the full licence at
a discounted price.
7. Can I buy a Software Maintenance Agreement (SMA) for my BrailleNote Apex?
Yes, SMAs for the BrailleNote Apex are available. They include two future
software upgrade versions.
8. If I buy an Apex in exchange of my mPower, what happen with my SMA
counts?
SMA counts that are still active in the mPower will be transferred to the
Apex.
9. If I keep my mPower, are my SMA counts still valid?
Yes, we will provide two future upgrades for mPower devices.
Technical questions
1. What is the use of the scroll wheel and can I turn it OFF?
Newly designed scroll wheel allows for effortless navigation in menus,
docu¬ments and e-mail lists. It allows you to intuitively perform a set of
actions without using Braille commands. The Scroll wheel can perform
different ac¬tions depending on the current application.
To activate or deactivate the Scroll wheel:
a. Press SPACE with O, then S.
b. This is an On/Off toggle command; in other words it will alternate
be¬tween on and off each time you press SPACE with O, then S.
The Scroll Wheel is a feature only found on the BrailleNote BT.
2. How do I upgrade the software?
Simply copy the new software file to any SD card or thumb drive, insert it
in the unit and turn the unit on. You will be asked to press the Reset
button. When the BrailleNote starts up, press Y to start installation. Upon
pressing Y, it will perform installation and reboot. When you are returned
to the main menu, the installation will have been completed.
3. How can I use an external VGA screen?
It is possible to connect a stand alone monitor directly into the
BrailleNote's VGA port, bypassing the need for a computer.
To use the VGA display option, connect a VGA monitor into the VGA port
located at the back of the BrailleNote Apex. To activate the display, follow
these steps:
a. Select the Options Menu on your BrailleNote,
b. From the Options Menu, select "Visual Display" by stepping through the
menu until you get to Visual Display and pressing Enter, or by pressing V.
c. Press V for VGA. Alternatively, press space with dots 3-4 to view the
available options to get the VGA option and press Enter.
4. How do I install a Dictionary?
New extension such as the dictionary, the Nemeth tutorial or the GPS are
already pre-installed on the device but require activation.
To activate the Dictionary after a purchase, simply copy the Authorisation
key we will provide, onto an SD card and insert it into the BrailleNote Apex
The device will then recognise the extension and activate it.
5. Does the BrailleNote Apex supports SDHC cards?
Yes. The BrailleNote supports standard SD cards up to 2 GB and 4 to 32 BG
SDHC cards of all classes.
6. Can I connect multiple Bluetooth devices?
Yes, the new Bluetooth manager can connect two Bluetooth devices at the same
time.
7. How do I synchronize the internal clock?
Although you can manually change the time on your BrailleNote Apex, the
internal clock will automatically adjusted to the correct time for your time
zone when you connect to the internet or to a PC, without any operations
required.
8. Can I use the Apex as a Braille display for my PC?
Yes, you can use your BrailleNote's keyboard to input Braille or navigate
with your computer screen reader using the Braille Terminal Mode. Apex
offers updated connectivity options. Connections through the USB client port
is now possible and the Bluetooth communication can be initiated from the PC
9. What's the use of the LEDS?
Near the middle of the rear edge are three LED indicators. They are blue,
green and amber in color. These are for Bluetooth and Wi Fi functionality
and the last one serves as a power/charging indicator.
When the unit is powered on, the amber LED will light up. If the AC cord is
plugged in and the battery is recharging, this LED will blink. It will turn
off when the unit is powered down.
10. Can I interchange the power adaptor of the Apex with one of the Stream
or of the mPower?
No. Please only use the appropriate power adapter for each device.
11. What are the different types of Resets?
The Reset button is located at back corner of the left edge.
Resets in Apex are different from the mPower. There are three types of
Resets: Software, Hardware, and Clear settings.
Software resets are performed during installation of upgrades and when the
unit is not behaving normally.
Performing a Hardware reset is similar to removing the battery. Data
cur¬rently not saved will be lost. The Apex will require more time to
restart than it would for a Software Reset. To perform a hard reset, simply
keep the reset button pressed for more than 5 seconds.
The Clear Settings Reset is the equivalent of a Software Reset where all
user settings are deleted. This erases all configurations, but does not
affect your data.
To obtain additional information on Resets, please consult Appendix C of the
User guide.
Have a great day,
Alex
New email address: [email protected]
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