I have had mostly good success with HumanWare tech support as
well here in America. As a matter of fact, I called them twice
yesterday as I needed help get my NLS key into my replacement
Stream, and, they willingly attempted to help, but, it was
discovered that they had sent me a key that did not match. So,
they sent another on the very same day so I could have it before
leaving for Thanksgiving.
Also, one really nice girl there that I have talked with a couple
of times knew that when you get an error 7 when playing RFB and D
books that means there is something wrong with the file of the
book. I couldn't seem to get past the first book on my bookshelf
because of that error, and called RFB and D to find out why,
since I had just downloaded that key in also. And they had no
idea that it was because of a poor file and suggested I call
HumanWare. Which I did, and learned that I needed to delete that
book. Once I did, I could read the other three books from RFB
and D that I had on there.
Linda
----- Original Message -----
From: Siena Trigiani <[email protected]
To: crazy-shawty aka everything you're muther wanted you to be
but you aintquite turned out like me?
<[email protected]
Date sent: Sat, 10 Oct 2009 23:51:14 -0400
Subject: Re: [Braillenote] An insignificant but potentially
interestingfind(continued)
Hi guys,
It's definitely a pity that some tech supports are very rude,
luckily
here in Canada I haven't really had any such problem with our
HumanWare technical support. They're always ready to lend a
hand, only
thing is being on hold for so long, but they get back really
quickly
by email I find.
Best regards,
Siena.
2009/10/10, crazy-shawty aka everything you're muther wanted you
to be
but you aint quite turned out like me?
<[email protected]>:
i have found the tech support in the uk helpfull and always
ready to
answer questions also maybe they find some questions pointless
and
think you are taking the mick.
louise
Jahmal Lovato wrote:
Yes, that's possible.
Or it might be that, and they can't understand what the **** you
are
saying!
On Fri, 9 Oct 2009 17:21:09 -0700, Nicole B. Torcolini wrote:
Or, another possibility might be that hw tech support is just
rude.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of
Joshua
Klander
Sent: Friday, October 09, 2009 4:43 PM
To: [email protected]
Subject: [Braillenote] An insignificant but potentially
interesting
find(continued)
Hi list.
I called hw a while ago, because I had some questions I wanted
to ask
them.
One of my questions was: why is it that when you press an
incorrect
letter,
such as Q, from the main menu, the braillenote says the letter
and beeps,
but when you press the letter Z from the main menu, it just
beeps and
does
not say anything? When I asked this question, the tech support
person
basically avoided it. When I asked her if it was a bug, she
said it
wasn't.
When I asked her if it was some kind of backdoor to get into
something on
the braillenote, she said it wasn't. Then, she rudely cut me
off, and
asked
me if their was anything else I needed help with. The point is,
I think
their is something hidden on the BrailleNote, that, for some
reason,
humanware doesn't want to talk about.
My advice is, keep playing around with it. I know I'm going to!
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-----------------------------------------------------------------
-------
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--
Siena
Blog: http://www.horizonproject.wordpress.com
Twitter: SienaT
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