Hi all,
Today I had the first major crash with my Apex and thought I really wasn't
going to recover without returning it to be serviced, just over a week since
receiving my second. (The first wouldn't transfer over the Oxford
Dictionary file and had to be stripped down to the Windows operating system
again to see what was going on ...)
Anyway, to get back to today's crash: I think, initially it was my own
fault, of course. I was doing everything too fast ... I was in process of
turning off the unit when I decided I'd just look something up on the WEB
first ... I think at that point that I pushed the switch to the "on"
position quickly, before it had actually turned off properly. ...
The result was that the braille display just looked as though the unit was
turned off and there was no speech ... Nothing would come on at all ...
I worked my way through resets, more than once, and still got nowhere, even
having performed a 456 reset. I almost gave up at this point and, having
left the unit plugged in, I proceeded to use my husband's to complete what I
was doing while I thought some more ... and wrote to our technical guys here
in the UK.
Meantime, my husband took a look at the manual at work and in particular at
the Troubleshooting section. We were reminded of the importance of plugging
into power and then giving the BN 10 minutes before trying to turn off and
on again. On this occasion, I thought the battery was going low as I'd
looked a few minutes earlier and it was at 18% but didn't think it was
really out, but anyway, we did connect and, as I'd failed to get started
again straight away, we waited the long ten minutes or so. At that point I
tried the Clear Settings (C3) reset again and it sprang to life!
I had seriously thought something had really failed but it proved to be
worth perseverance ...
I hope this might help you the next time you crash!
PS: I didn't lose any data, I just just needed to fix some settings once
again, including time and date, time zone and to reset my thumb keys as I
have a custom reset which suits my preference.
I hope this might be helpful some time to someone.
--
Carol
[email protected]
On Twitter: http://twitter.com/songbird49a
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