Hi all, After much phone time both to the person I was helping and to hw tech support, I learned a few very important things that everyone who has any bn should keep in mind: 1. Your keymail folder will always contain a database called email folders.cdb, which is always hidden. However, this is NOT ALWAYS your email database! If deleting and restoring, copying over, and so on does not work, try looking in the keylist folder or the none folder for an email folders.cdb file. If you find one, move it to keymail, replacing the one already there, then try the usual erase/replace steps on it.
2. Just because you back up your keymail folder does not mean you back up your emails. In the past, email folders.cdb has been put in a few different locations, and keysoft will accept any of them. This means that, if you restore an mPower backup to an Apex, your cdb may in fact be in keylist, none, or somewhere else. To make sure you have the right one, hit space-i on the cdb file and check the size. If it says 48kb, it is an empty database. I know you can hit space-i on the email folders folder (the keylist definition file), but if this file's database is somewhere else and you do not realize it, the record count you get may not be the count of records in the cdb in the same folder but rather that of the cdb located in keylist or somewhere else. Before you go deleting and replacing, it is best to back up your entire flash disk if you have never messed with the cdb before, so that you do not accidentally erase the right file, as I did (sorry, Peter!!). 3. As some have pointed out, copying a database to the flash disk protects it automatically. This caused me to panic for a moment when, after all this, keymail said "access is denied" when we tried to erase an email. Make sure that, if you copy a cdb from a backup into the keymail (or keylist or keybase) folder, you go find the copy on the flash disk and hit backspace-p, then u to unprotect the cdb. Failure to do so will result in the "access is denied" message whenever you try to do anything other than read from the database. Hope this helps someone. Sorry if this is a bit technical. -- Have a great day, Alex (msg sent from GMail website) [email protected]; http://www.facebook.com/mehgcap ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
