i am aslo having tose same issues!
Malaina
----- Original Message -----
From: Vicky Collins <[email protected]
To: [email protected]
Date sent: Thu, 10 Feb 2011 22:55:04 -0500
Subject: Re: [Braillenote] License site,what a painffRe:
[Braillenote] License site, what a pain!
Well, I did the same as you, entered the last six digits of my
serial number first, and then entered all twelve when I was told
I needed all of them. And, yes, I'm having the problem, too, so
am waiting to hear back from HW. I wonder if it would have made
a difference if we had entered all twelve digits of the serial
number on the first try? Likely not, I guess. But, well, I
didn't have my Apex handy at the time, and the last six were what
we were told would be needed and what I had available at the
time. Perhaps that's what I get for being too lazy to go and get
my Apex and get the entire number in the first place.
----- Original Message -----
From: Peggy Kern <[email protected]
To: "BrailleNote" <[email protected]
Date: Thursday, Feb 10, 2011 22:10:53
Subject: Re: [Braillenote] License site, what a pain!
Well, at first I entered the last 6 numbers, but when told I
needed all 12,
I entered them. If they'd gotten the word out about this
sooner, they would
have had time to deal with all these glitches and rejections and
registration requirements before the release.
Peggy
--------------------------------------------------
From: "Paul Leake" <[email protected]
Sent: Thursday, February 10, 2011 7:05 PM
To: "olivia" <[email protected]
Cc: "braillenote list" <[email protected]
Subject: Re: [Braillenote] License site, what a pain!
what they said was that we'd have to enter the final six numbers
of our
serial number but instead we are required to enter the full
number and it
doesn't appear to work seemlesssly to get the product key.
Cheers
Paul
[email protected]
----- Original Message -----
From: "olivia" <[email protected]
To: "Peggy Kern" <[email protected]>;
<[email protected]
Sent: Friday, February 11, 2011 3:03 AM
Subject: Re: [Braillenote] License site, what a pain!
ar If you heard the Keysoft 9.1 presentation, they did mention
it.
ar
ar ----- Original Message -----
ar From: "Peggy Kern" <[email protected]
ar To: "BrailleNote" <[email protected]
ar Date sent: Thu, 10 Feb 2011 18:56:09 com0800
ar Subject: Re: [Braillenote] License site, what a pain!
ar
ar Had you heard anything in past messages about registration
being
ar required?
ar This was news to me. I wonder if they think that we all buy
new
ar products
ar from them so often that of course we all knew about this new
ar licensing
ar thing! I'm not meaning to be rude, but it just seems that if
ar something so
ar major is going to be released, and there's going to be such a
ar major change
ar in the way files are obtained to get this product, the
customers
ar should be
ar made aware of it. I'm really hoping there's some other
ar explanation than
ar lack of communication to the customers. Maybe the website is
ar having issues
ar because of the number of hits? But it seems that other
ar companies, when
ar releasing something new, are on the lists answering questions
and
ar offering
ar help.
ar
ar Okay, I'll get off my soapbox for the moment and find
something
ar else to do
ar while I wait and see how this all plays out.
ar
ar Peggy
ar
ar --------------------------------------------------
ar From: "peter greco" <[email protected]
ar Sent: Thursday, February 10, 2011 6:40 PM
ar To: "Peggy Kern" <[email protected]>;
ar <[email protected]
ar Subject: re: [Braillenote] License site, what a pain!
ar
ar Peggy, got the same thing!
ar Peter
ar
ar ----- Original Message -----
ar From: "Peggy Kern" <[email protected]
ar To: "BrailleNote" <[email protected]
ar Date sent: Thu, 10 Feb 2011 18:18:39 com0800
ar Subject: [Braillenote] License site, what a pain!
ar
ar Hi, guys. I tried to log into the license site to get my
ar product key, and
ar I was told that Humanware has to validate my registration, and
ar that I'll
ar receive an e-mail or some such thing. Humph! Maybe I used
ar another e-mail
ar address with them? Guess I'll try it with my other e-mail
ar address and see
ar if it recognizes that. Why don't they just have an automated
ar message be
ar sent to the address with a link to click to reply? I want the
ar upgrade!
ar
ar Okay, off to check this e-mail address one more time, then
I'll
ar try my
ar other one and see if it recognizes that.
ar
ar Peggy
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ar
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ar
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ar If your reply would be useful to the list, please send a
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ar
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