Hi, Yes - that's the key combination. In this case, you don't have to backup those program files - the reset will not remove Flash Disk data, only data stored on ks disk (RAM Disk). The way it works is quite complex (which I'll reserve another time to explain this reset further). For other listers: This dialog means that a program might have done something wrong to "anoy" the operating system (the system software). Think of this way: Suppose you are doing crowd control at a huge event and the crowd starts to jump over the fence to get ahead of others. You find out and say to the offenders, "hey, get back in line, you cannot jump over it." Similar story here: the program might have tried to access somewhere that it does not have access to (often called page fault or segmentation error), or the program did something that either the processor didn't understand or the CPU was busy or can't handle the program's instructions at that time. In this context, I'd say that both hardware and software is involved in this "struggle" - hardware, because there might be something going on with the processor when this occured (too busy, didn't understand KeySoft's instructions, etc.), and software, since the program (Keysoft, services manager, etc.) might have done something odd enough that the OS understood it as an error with the offending application and shut it down. But the "real" way of finding the culprit is to what's called "isolate the cases" - to see if it occurs with a particular unit, a particular KeySoft version, a combination of both or something else (which I think would be a proper reason for contacting HW Tech Support). For more info on this matter, have a look at this entry from How Stuff Works: http://www.howstuffworks.com/question288.htm Hope the explanation was helpful. Cheers, JL
-----Original Message----- From: Josh Gregory [mailto:[email protected]] Sent: Sunday, June 05, 2011 1:35 AM To: Joseph Lee; [email protected] Subject: RE: [Braillenote] fatal application error dialog, this is starting to get annoying. Hi, I do have these, they will need to be backed up if this is the case. OK do I just back up the folders on a card or hard drive? (well, flash drive, hard disk) These being the oxford and nemeth folders? Oh and after Friday I'll have a couple months to experiment... Last day of school. But, offtopic. And, I am just preparing in case I need to do the rom thing. Thanks, Josh PS: Just to review: The rom is the reset with dots 1-2-3, right? sent from my Apex Email: [email protected] ----- Original Message ----- From: "Joseph Lee" <[email protected] To: "'Josh Gregory'" <[email protected]>,<[email protected] Date sent: Sun, 5 Jun 2011 01:29:16 -0700 Subject: RE: [Braillenote] fatal application error dialog, this is starting to get annoying. Hi, I understand. It happened to me before (not anymore). A warm reset fixes it temporarily; a more "long term" fix is trying Registry (Clear Settings) Reset (Reset with DOTS 4-5-6/JKL) to reinitialize the settings to see what happens. If that does not fix it, deleting temporary Internet files and/or doing Clean (ROM) Reset could be useful to reload KeySoft from ROM (remember the warning given by me and others on this particular reset) - clean the temp files first, and do the reset if and only if: you still experience problems and have program installation files for dictionary, GPS and Nemeth tutorial. Cheers, Joseph -----Original Message----- From: Josh Gregory [mailto:[email protected]] Sent: Sunday, June 05, 2011 1:12 AM To: Joseph Lee; [email protected] Subject: RE: [Braillenote] fatal application error dialog, this is starting to get annoying. Hi, yes, I can indeed recall the names of the programs. They were: servicesd.exe, (I think that's how it's spelled) and keysoft.exe. I was using the apps normally,just doing the usual stuff (keymail, it was a reply to the sender only prompt that I hit no to and the dialog came up and in Keyweb it was just a standard website address prompt which I typed a website into and hit enter and it came up. This has also occurred with a zip file a friend of mine sent via a dropbox link, when I tried to download it (selected the folder where it would go and file name) and hit enter it popped up. Oh and in keychat it'll come up too. I guess you could say it's random, like me :) Thanks, Josh sent from my Apex Email:[email protected] ----- Original Message ----- From: "Joseph Lee" <[email protected] To: "'Josh Gregory'" <[email protected]>,"'Braillenote'" <[email protected] Date sent: Sun, 5 Jun 2011 00:59:11 -0700 Subject: RE: [Braillenote] fatal application error dialog, this is starting to get annoying. Hi, What executable names were mentioned in the dialog? Can you recall what exactly you were doing when this occured? Cheers, Joseph -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Josh Gregory Sent: Saturday, June 04, 2011 11:00 PM To: Braillenote Subject: [Braillenote] fatal application error dialog, this is starting to get annoying. Hi all, The subject kind of says it, but I will elaborate. When I am in certain ks programs, doesn't matter which, KeyMail, KeyWeb etc, I will get a "fatal application error dialog" that will say something like: (app) (where app is the name of the program) .exe has encounterdd a sirious error and must shut down. If the problem persists, contact the program vendor. Application: (app name again) and then I think some long code. This is happening more and more frequently and it is starting to... annoy me. I will be using the app normally and it just comes out of nowhere. Is there anything I can do about this. Oh and it will even happen with ks itself. What can I do about it, if anything? Is it my unit? The software? A bug? Thanks, Josh Sent from my Apex Email: [email protected] ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
