Can I take it that everybody here who needs to know, knows? Not that I disrespect any of the other support staff at HW UK and in particular the engineers, but Tom was awesome. He'll be missed.
Begin forwarded message: > From: "Kirsty Tilley" <[email protected]> > Subject: HumanWare - Tom Burton, Customer Support Assistant > Date: 15 September 2011 12:12:06 GMT+01:00 > To: "Kirsty Tilley" <[email protected]> > Return-Path: <[email protected]> > Delivered-To: <[email protected]> > Received: from mail.humanware.com ([::ffff:206.162.145.104]:38065) by > Mintaka.sabahattin-gucukoglu.com with [XMail 1.27 ESMTP Server] id <S3E24C> > for <[email protected]> from <[email protected]>; Thu, > 15 Sep 2011 12:12:08 +0100 > Content-Class: urn:content-classes:message > Mime-Version: 1.0 > Content-Type: multipart/alternative; > boundary="----_=_NextPart_001_01CC7398.4E82E723" > X-Mimeole: Produced By Microsoft Exchange V6.5 > Message-Id: <[email protected]> > Thread-Topic: HumanWare - Tom Burton, Customer Support Assistant > Thread-Index: AcxzmE4aTItDEv18QO+NaSDWGVwr1g== > X-Tmda-Recipient: [email protected] > > I am writing to inform you that after more than six years with HumanWare, Tom > Burton in our technical support team is leaving us on Monday 19th September > 2011 to start a three year computer science course at university. > > Many of you will have spoken to Tom for help and guidance in using your > HumanWare product and we know he’s going to leave a big pair of shoes to > fill. We are committed to ensuring that our customers still receive excellent > customer support and I’m pleased to confirm that we are in the process of > recruiting a replacement for Tom. > > In the meantime, Andrew Flatres has recently joined our training and customer > support team. Andrew has been with HumanWare for more than eight years > repairing and upgrading our customers products so is already very familiar > with the technology, our customers and the level of support we strive to > always offer. You may well already have spoken with Andrew in the past. > > So next time you phone in to “speak with Tom”– you’ll still get the same > level of patient; knowledgeable and friendly advice, from Martin, Jackie or > Andrew. > > We know many of you will want to pass on your best wishes to Tom and any > emails we receive after Monday we will ensure are forwarded on to him. Please > email [email protected] > > We take this final opportunity to thank Tom for his fantastic work over the > years and wish him the very best of luck as he starts this new exciting > chapter in his life. > > Kind regards > > Alan > > > Alan Davis > General Sales Manager - UK & Ireland > Russell Smith House > 2 Bullmatt Business Centre > Northampton Road, Rushden > Northamptonshire NN10 6AR > T. 01933 415800 ext. 229 > F. 0044 1933 411209 > www.humanware.com > ............................................................................................................................................................................ > HumanWare > > > see things. differently > > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
