Hi,
Here are some answers to commonly asked questions about upgrading
KeySoft (which will be posted to our site later tonight):
1. What is the best method for installing a license for Apex?
It is best to install the license for an upgrade before
installing the upgrade itself. Also, it is advised to put the
hwl and hwi on roots of different drives to avoid conflicts.
2. If I install the license for a particular version, do I have
to install the license again if a patch comes out?
No. You would install the license only once - provided that the
upgrade is SMA based upgrade.
3. Is it possible to downgrade?
Yes and no. If the version prior to current version requires
separate installing of a license, then no. Yes, if the previous
license is valid and is not removed. The latter case applies
when downgrading from 9.2 to 9.1, as the license for 9.1 would
not be removed.
4. How do I enter my serial number at the license page?
One of the prompt from license page (lic5se.humanware.com) is
serial number for your unit. Type the serial number as
650320nnnnnn where the six n's represent last six digits of your
serial number. For instance, if your serial number was 123456,
type 650320123456.
5. What is the best storage medium to use when upgrading?
It is recommended (by users) to use internal Flash Disk when
upgrading i.e. put the hwi at the root of Flash Disk. SD card
would be another choice; be careful when using USB flash drives,
as some of them causes checksum error (stage 3 of installation)
when attempting to install the upgrade. If checksum error
happens, prepare an SD card with the hwi file for the upgrade and
press reset to restart the upgrade process.
6. Technical: What really happens during upgrade process on the
Apex?
The upgrade of the Apex is divided into four stages:
1. Obtaining the necessary files. When KeySoft detects and
upgrade file, it'll prompt the user to reset the device.
2. After warm reset and after user said "yes" to install the
upgrade, the upgrade files stored within hwi archive would be
copied to Temp folder on Flash Disk. During this stage, Apex
displays, "extracting."
3. After extraction is complete, KeySoft Installer comes up and
performs the following:
A. Installs bootloader.
B. Installs configuration for the hardware.
C. Checks to see if valid KeySoft image is present on the
extracted folder.
D. Installs KeySoft image.
E. Erases extracted files from Flash Disk.
4. After the upgrade is done, KeySoft installs manuals and
language files to system drive - and it is done.
Hope this helps.
Cheers,
Joseph
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
[email protected]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
