Hi Matthew, Firstly, did you try all the other suggestions I gave you (i.e. deleting the KeySync folder, and ensuring that Braille display activity isn't trying to happen)?
Secondly, why don't you just try temporarily uninstalling Kurzweil 1000? It won't effect your documents, and you'll be putting it back very soon. We just want to find out whether indeed this is the problem before investigating it further. Cheers, Grant On 03/13/2012, Matthew J <[email protected]> wrote: > Hi, > > Thank you for this, as it is the first real new lead that I've received in > some time. Anyway, I've emailed Kurzweil tech support and this is their > response. > Hi. I'm not sure of this. One would think that humanware technical > support should be familiar with this. I had two raille notes in my past and > never had a problem syncing. > I do remember that whenever I connected my braille note, I would hear that > message, but I used to sync my mPower all the time. > There might be a setting in the sync menu, but it has been a couple of years > and I don't remember<grin>. > Unfortunately, I sold my mPower; so don't even have one to test with. > See if any of the humanware tech support guys are k1000 users. I would > suspect that there should be at least one. > I hope you can get this resolved. > I wouldn't think the mPower is any different than the apex with regard to > syncing. > > ...ok? pass the buck again, lol, > Mj > > > -----Original Message----- > From: Grant Hardy [mailto:[email protected]] > Sent: Monday, March 12, 2012 8:48 PM > To: Matthew J > Cc: [email protected] > Subject: Re: [Braillenote] still having syncing issues > > Hi Matthew, > > A couple things to check. Can you try deleting the KeySync folder and let > KeySync rebuild your synchronization database? KeySync stores the > synchronization data in a folder which, on your system, will probably be in > c:\users\username\AppData\Roaming\Humanware. Simply find the folder named > KeySync and delete it. When you next sync (assuming it > works) the records will be merged between Outlook 2010 and KeySoft, and some > previously deleted items may reappear. > > Make sure you are not currently using your Apex as a Braille display. > Just to make 100% certain of this, reboot your computer without having the > Apex connected, and wait for your screen reader to start. Then reset the > Apex, connect it to the computer, wait until the connection is established > (both the computer and the Apex should make sounds) then enter Utilities, > Synchronization and choose Synchronize now. Look for a prompt from KeySync > asking whether it is okay to sync with this device, and accept it. See if > that works. > > If it doesn't, know that you are most likely using the Kurzweil Windows > Mobile Device Center interface, which is used to transfer between Kurzweil > and other devices. I know this because of the "mobile device connected" > message that you are receiving - that's produced by the Kurzweil engine. > That thing causes a whole host of issues, so you might want to talk to > Kurzweil technical support to ask how you might best uninstall it. I know at > least a couple of people who had to do this. > > Good luck and keep us posted, > > Grant > > On 03/11/2012, Matthew J <[email protected]> wrote: >> Hi all, >> >> >> >> Several months ago I wrote to the list and spoke to humanware tech >> support in two countries regarding my problem. I own an apex qt32 and >> am trying to sync contacts and files under windows 7 64 bit. This is a >> deal breaker for me and failure to have this functionality is strongly >> influencing me towards the sale of this unit. >> >> Despite truly amazing customer service from humanware UK, which even >> included remoting into my PC for two hours, I had them stumped. US >> were no better. I have tried again tonight on two different machines >> with the same result, both running win 7 64 bit and Outlook 2010. The >> Bn reports that it cannot connect to active sync and the PC just sits >> there and says mobile device connected. >> >> >> >> In conclusion, either someone solve my little problem or trade me for >> a braille sense plus? Lol I'm done with this thing. >> >> Me >> >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a copy to the >> list as well. >> >> To leave the BrailleNote list, send a blank message to >> [email protected] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> >> > > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
