Hi,
As Alex mentioned, sounds like corrupted KeySoft image. Leave it
plugged for five minutes (to see if sufficient battery level is
reached), then try a warm reset. If it fixes it, then it's a
small hiccup. If not, try the following reset procedures in
order (one after the other if one does not fix it): Hard Reset
(hold down reset button for five seconds), Clear Settings Reset
(Reset with DOTS 4-5-6 or JKL) then Clean Reset (Reset with DOTS
1-2-3 or FDS). If Clean Reset did not fix it (if it still shows
failure message), then its time for some troubleshooting work
with HW (unless HW gave you a reply).
But bst, if you spoke to HW over the phone, could we hear their
response so that we (the users) can take a note on it for future?
And if HW asked you to try something, listen to them first (like
Alex said, HW's words overrides expert opinions). Thanks.
Cheers,
Joseph
----- Original Message -----
From: Alex Hall <[email protected]
To: Chandra Hottinger <[email protected]
Date sent: Sat, 17 Mar 2012 22:40:54 -0400
Subject: Re: [Braillenote] Question
My only thought is to try a re-install of keysoft using an empty
sd
card (I say empty so you don't lose any data off the card, though
that
is a remote possibility). A kernel load failure is a serious,
very
low-level problem that suggests a corruption somewhere on your
flash
or keysoft system disk (probably the latter). Of course, if hw
said
not to try this, for whatever reason, their word superceeds mine.
On 3/17/12, Chandra Hottinger <[email protected]> wrote:
When I turn on my BN Apex 18 it will beep and say starting
keysoft
then a few seconds later it will beep again and say kernel load
failed. Can anyone give me any suggestions? I talked to
humanware but
was wondering if there is anything I could try before repairing
it.
Thanks, Chandra
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--
Have a great day,
Alex (msg sent from GMail website)
[email protected]; http://www.facebook.com/mehgcap
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