Hi,
Sounds like driver conflict or a setting in JAWS not being
honored. I'm sure you've told JAWS to use the Com port number
associated with
USB driver and that you've chosen "BrailleNote Signed" as the
display name.
A "sort of a hardware fix" 1would be using Bluetooth instead of
USB as the connection type for braille display output (works well
on my 32-bit system).
As for the issue with USB driver under 64-bit systems, if others
who use your configuration can duplicate this problem, then I
guess a word to HumanWare and/or Freedom Scientific would be in
order to tell them what's going on. And I think (in mbley
opinion) that it would be better for two or more individuals to
send some reminder message than a strong-worded message, thereby
we can have evidence that it is not something happening alone
with you.
Cheers,
Joseph
----- Original Message -----
From: "Matthew J" <[email protected]
To: <[email protected]
Date sent: Mon, 30 Apr 2012 21:09:10 +0100
Subject: [Braillenote] troubles using an apex as a braille
display
Hello all,
I just tried this evening to use my braillenote Apex QT 32
running keysoft
9.2 as a braille display for a computer running windows 7 64 bit
with jaws
13, latest build. I followed the instructions on the humanware
website,
installing the apex USB driver and the jaws braillenote display
driver.
Unfortunately, upon reloading jaws, all speech stopped, jaws was
not even
visible in the system tray when I checked with NVDA and jfw.exe
in the
process list of taskmanager was nowhere in evidence. I restarted
both jaws
and computer multiple times in order to attempt to fix this
problem, however
I had no success. When I uninstalled the offending braillenote
Jaws driver,
jaws suddenly began talking again, it's a miracle! So I am forced
to
conclude that the truly uninspired programers at humanware have
neglected
those of us who use 64 bit windows machines once again. Can
anyone either
provide a fix for this problem or join me in sending a strongly
worded
letter to the humanware development team, erging them to get it
together.
Thanks for any help, but I am truly disheartened with the
absolute lack of
use I have been able to get out of this product.
MJ
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