Hi peggy,
I'm sorry to hear about your difficulty. There is currently not a way from
within KeySoft to disable your serial port. Please do give our technical
support guys a call and let them work through this with you. If you're
still experiencing difficulties following this, then please don't hesitate
to contact our service department directly, or contact me and I'll be happy
to help you with this.
Kind Regards,
Matthew Janusauskas
Director of Training Services
Pulse Data Humanware, Inc.
175 Mason Circle
Concord, CA 94520
Phone: (800) 722-3393 Ext. 204
Fax: (925) 681-4630
Visit us on the web!
http://www.pulsedata.com
[EMAIL PROTECTED] wrote on 02/26/2004 23:41:53:
> Hi, guys. I got my BN back from being serviced by Humanware today, and
it
> works wonderfully well, talking and everything. The only thing that's
very
> frustrating to me is that my Sportrak GPS receiver, which worked with my
BN
> before I sent the BN in, is now not detected by the BN. I'm wondering if
> there's any reason PDH might have disabled my serial port when working on
> my unit, and if (heaven forbid!) that's the case, is there a way it can
be
> re-enabled without having to send it in again? I'm probably jumping to
> conclusions, and am working with Sendero Group to try to get the problem
> resolved. I never use the serial port except for GPS, so have no way to
> test and see if it's a problem with the port or a problem with the cable
or
> receiver. I just know I'm really frustrated at the moment that something
> that worked before now doesn't work. All PDH did to my unit was to
replace
> the speaker, burn Keysoft 5.0 into rom, and cycle the battery. That
> shouldn't affect the serial port, should it? Not knowing how the techs
> work, I don't know if they flip switches and enable and disable things in
> order to test them, or if they only work on what I specify. Any
thoughts?
>
> Peggy
>
>
>
> mailto:[EMAIL PROTECTED]
> http://www.home.earthlink.net/~kernsac
> MSN Messenger [EMAIL PROTECTED]
>
>
>
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