Hi, a braillenote user I've spoken with is having difficulty sending messages using earthlink; The user says earthlink cannot help as the techies there don't understand the braillenote, nor do they support CE. The email downloads fine, but the difficulty is in the sending; this user has no pc to experiment. My suspicion is that this is an earthlink problem; can someone help direct what we need to say to earthlink so the techies may understand that the problem may ly in the sending from this user's ip?
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jonathan Mosen Sent: Wednesday, April 14, 2004 5:14 PM To: Braillenote List Subject: Re: [Braillenote] Behavior on my new provider Hi Jim, I think the BrailleNote will have to plead not guilty on this one <smile>. Your provider's mail server is using a form of authentication which is designed to thwart spamming. What happens is that when you download e-mail, the mail server notes the IP (Internet protocol) address you are using at that time. This address will normally be different each time you log on with a dial-up connection. Because you need to know your own password to clear your e-mail, the server then validates your IP address for a finite period as being legitimate, and therefore will allow you to send mail from it. The upshot of this form of authentication is that if you log on and send mail before you receive it, the provider has not authenticated you so will not allow you to send e-mail. There are alternative methods your provider might use, such as SMTP authentication, but this is a matter to take up with your provider. Jonathan Mosen BrailleNote Product Marketing Manager Pulse Data International Ltd DDI: +64-3-373-6192 Fax: +64-3-384 4933 Mobile: +64-21 466 736 Email: [EMAIL PROTECTED] Internet: www.pulsedata.com ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
