Heidi, Next time something like this happens, try unloading and reloading your screen reader--not uninstalling, just closing and then reopening. Since the screen reader is what drives the BrailleNote when it's in terminal mode, this could be a screen reader issue. It could also be an issue of the communication between the computer and the BrailleNote--a cable or a port that stops working or works intermittently. If that doesn't work, try shutting everything down and then coming back up and see if that helps. If that still doesn't work, call tech support; it's possible there's something they can walk you through over the phone and you won't have to send the unit in. If it works "flawlessly" the rest of the time I suspect the BrailleNote isn't the culprit.
Susie Stageberg Project ASSIST with Windows Iowa Department for the Blind (515) 281-1351 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Heidi Propp Sent: Wednesday, March 31, 2004 1:32 PM To: [EMAIL PROTECTED] Subject: [Braillenote] Braille display is no longer operating Please help!! Hi everyone, My Braille display no longer seems to be working at all. Let me give you some background. I had the BrailleNote hooked up to the computer, functioning as a refreshable Braille display. I was doing some research on the Internet, when all of a sudden, the dots on the display grew so scrambled that I could not make sense of what I was reading. I returned to the main menu, but this time, nothing was displayed. It was as if I had turned the display off. So I did a warm reset. Back at the main menu, I tried turning on the Braille display by pressing Space+Rightmost thumb key. I received an error message stating that the Braille display was not operating. Aside from this, the BrailleNote seems to be working flawlessly. I am using Keysoft version 3.06. What should I do? The Braille display is such an essential tool for me. As I use the BrailleNote nearly all the time, I'd hate to have to send it away for an extended period of time. Any advice on this would be much appreciated. Heidi Propp Panicked ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
