Hello Richard, Can you please email me the client's serial number and I'll do some investigating at this end.
In short, the BrailleNote serial number should already be set up in the database, allowing you to download KeySoft and the relevant version of KeySync. Regards, Dean Jackson Customer/Technical Analyst Pulse Data International Ltd. DDI: +64 3 373 6184 Fax: +64-3-384 4933 Email: [EMAIL PROTECTED] Internet: www.pulsedata.com __________________________ ----- Original Message ----- From: "Richard Ring" <[EMAIL PROTECTED]> To: "Braillenote List" <[EMAIL PROTECTED]> Sent: Friday, May 07, 2004 1:51 AM Subject: [Braillenote] Keysync Question Greetings: A client of ours recently sent in her Braillenote for service and a software upgrade. Having had an SMA on my Braillenote, I was able to go to the web page that is keyed into via serial number and download the keysync .net setup files. How long should it take PDI to log a serial number so that this client can set up Keysync on her computer? Thanks. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Karen McDonald Sent: Thursday, May 06, 2004 5:30 AM To: Braillenote List Subject: Re: [Braillenote] Strange BrailleNote Keysoft Error Message Beth, I'm so glad you posted this message. My husband has been having the same problem with his BrailleNote 18. I was going to ask the list about it but hadn't gotten around to it. Karen ----- Original Message ----- From: "Beth Hatch" <[EMAIL PROTECTED]> To: "'Braillenote List'" <[EMAIL PROTECTED]> Sent: Wednesday, May 05, 2004 11:20 PM Subject: [Braillenote] Strange BrailleNote Keysoft Error Message > Hi everyone, > > I have a BrailleNote 32 which is running Keysoft and all its applications > perfectly. However, every so often, I get this error message: "Unable to > run this version of Keysoft." After I press enter or e-chord to exit the > error, everything is fine. I've had no problems accessing any of my > programs or my data on my flash disk, my Compact flash card, or on my > BrailleNote System disk. It's the first time I've had an error message > without any actual problems or any strange events.<smile> Just curious if > anyone has had this message, or if anyone from PulseData could let me know > what I should do to get rid of this error, or if anything will happen if I > do nothing? > > Thanks for your time and attention. > > > Beth > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
