What about it pdi humanware, Could email reminders be sent? What about online forms or something that would make it easier for a total blind or person who didn't have enough sight to read and fill in the forms?
Richard > ----- Original Message ----- >From: Peggy Kern <[EMAIL PROTECTED] >To: Braillenote List <[EMAIL PROTECTED] >Date: Sat, 21 Feb 2004 19:48:26 -0800 >Subject: Re: [Braillenote] Service contracts >That's something that I wish we all know, although it differs from what >Marlene Green told me. She said they send out letters a month or so >before, but they're sent free matter for the blind. She also says we're >sent a receipt or some kind of copy of the contract, or something to show >it's renewed, but I know we didn't get anything when we renewed a couple >years ago. I had to call PDH to make sure it had been renewed. But now >that I know I can't depend on receiving something from them to know when >it's time to renew, I intend to be more proactive in marking down the dates >when I renew and calling when I think it might be time for another >renewal. I wish it didn't have to be that way, but I know that, working >for DMV and getting calls from people who suddenly discover their license >has expired and they didn't get a notice from us, I need to take my own >advice to them and monitor the contract renewal date myself, just because >these things happen. But still, I wish that there were a more reliable way >to send out renewal notices, and a more reliable way of letting us know our >payments for a new contract had been received. I can't remember for sure, >since it's been a while since I got a renewal notice, but it seems to me >that nothing's mentioned about the option to call and renew over the phone >with a credit card. It seems to me that I've always gotten a Braille >letter telling me it's time to renew, along with a printed form or contract >to be filled out and sent back with a check. I'm lucky in that I have a >wonderful husband to do this for me, but I get the impression that many, if >not most, blind people don't have this luxury. I would suggest that either >the form be discontinued, or a duplicate of it be sent in Braille, or that >the Braille letter saying it's time to renew give the recipient the option >to call in with a credit card and renew over the phone. Just some thoughts >from someone who was distressed to find out a service contract she valued >and thought she had was in fact expired since December, 2003. >Peggy <who already misses her BN, which she sent off today >At 04:03 PM 2/21/2004 -0800, you wrote: >>Hello Don, >>My dealer told me that no letter would be sent to me after my first year >>with the service contract. he said that i would have to initiate a call. >>www.helpinghands4theblind.com >>----- Original Message ----- >>From: "Don Bishop" <[EMAIL PROTECTED] >>To: "Braillenote List" <[EMAIL PROTECTED] >>Sent: Friday, February 20, 2004 6:14 PM >>Subject: Re: [Braillenote] Service contracts >>> This whole discussion got me to thinking about service contracts also. >>When my first year was up, (the one on the >>> original purchase), I got a notice saying I could purchase the service >>contract for a year or also purchase for 2 years. I >>> opted for the 2-year agreement. >>> On seeing the comments here, I just realized I do not recall having >>received any notification that the contract was ready >>> to expire and needed to be renewed. My contract should have been up for >>renewal in December. Now I'm not sure just >>> what will happen, but it really is disturbing that notifications aren't >>sent out apparently. >>> I'll need to call hw on this one too. >>> So Peggy, you're definitely not alone. >>> Also, a while after I got my bn, my wife also purchased one. When her >>year warranty was up, she received a notice >>> allowing her to purchase the service contract. I reminded her of my >>2-year agreement so she asked for that, but hw >>> acted as though no such thing had ever existed. She got the 2-year >>agreement, but certainly no discounted price. Not >>> really sure what all this is about, but it really is frustrating. >>> Don >>> On Fri, 20 Feb 2004 16:13:13 -0800, Peggy Kern wrote: >>> Hi, all. I finally got through to PDH. Their phone lines had been down, >>> but fortunately the voice mail was working and they were calling people >>> back, and I was on their to-be-called list. Anyway, after getting an RMA >>> number and everything, I said that I had a service contract, and the lady >>> told me their records showed that it had expired last year. I don't think >>> this is right, as every time my husband tells me that a renewal notice has >>> come for a service contract for my BN, I tell him yes, I want to renew >>> it. I don't remember one coming last year, and it seems like when we got >>> the last renewal notice and I checked on it, it had been for a period of >>> two years or something, but I'm not sure if I'm remembering right. I just >>> know that my BN is so important to me that there's no way I'd knowingly >>not >>> renew a service contract. >>> This got me thinking about the service contract procedure. We get a >>letter >>> in Braille telling us it's time to renew, and a printed form to be filled >>> out, so it seems that even if we want to renew and think we have, if the >>> sighted person doesn't fill the form out or doesn't send it in or >>whatever, >>> we might think we've renewed and really haven't. I remember renewing >>once, >>> and when I didn't get any kind of confirmation, I had to call and check >>and >>> find out that the contract had been extended. I wish there was a way, >>> either online or by phone, that we could renew our contracts and keep >>track >>> of them. I'm not happy at all to think that I'll have to pay $100 an hour >>> for labor if in fact they insist that I don't have a contract that I >>> thought I had. >>> Peggy >>> mailto:[EMAIL PROTECTED] >>> http://www.home.earthlink.net/~kernsac >>> MSN Messenger [EMAIL PROTECTED] >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.pulsedata.com/mailman/listinfo/braillenote >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.pulsedata.com/mailman/listinfo/braillenote >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.pulsedata.com/mailman/listinfo/braillenote >mailto:[EMAIL PROTECTED] >http://www.home.earthlink.net/~kernsac >MSN Messenger [EMAIL PROTECTED] >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote
