Hey Dan: you might try disconnecting your serial cable and then go into active Sync goto the file menu and go down to the delete partnership and then delete the existing partnership. Then reconnect your serial cable and try reconnecting.
As I understand it, sometimes resets can screw up the partnership you setup in Active Sync. Also make sure you're using the very latest version of Active Sync (version 3.8 I think). Make sure that the BrailleNote is set to Serial and try reconnecting. hth Jeff
