Hi Olusegun, I think the fact that we run our own e-mail list and get feedback from customers about what we're doing well and what we could do better, is a testimony to how seriously we take feedback and how committed we are to giving the best customer service we can.
Regarding your experience with US tech support, I have certainly forwarded your comments on to management in the US. I know that we're bringing more people on board and taking steps to get waiting time down. I'm always glad to get feedback sent to me privately if appropriate, we want to do what it takes to make interacting with HumanWare a good experience. Thanks for taking the time to write. Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +64-3-373-6192 Fax: +64-3-384 4933 Mobile: +64-21 466 736 Email: [EMAIL PROTECTED] http://www.humanware.com
