Terri, A new keyboard would cost about four hundred dollars, but that is an expense the customer bears rather than the company. Yes, Pulsedata employees should know this. Furthermore, Pulsedata needs a more responsive time to answer customers questions. Having to wait 24 hours is a long time to wait if you're a teacher. It's ridiculous when you spent five thousand dollars for equipment as well. Isaac
On Mon, 7 Feb 2005, Terri Pannett wrote: > Dear Isaac, > > But if a person is given the wrong information, that's not the fault of the > buyer. After all PulseData/HumanWare in California should know the answer. > > But people can change from a BT to a QT or vice versa, if they want to. Of > course, the unit has to be sent in. I would think it less expensive to buy > a new keyboard than to buy a new unit. > > Terri Pannett, Amateur Radio call sign KF6CA. Army MARS call sign AAT9PX, > California > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote >
