Hello folks, Recently, we have been trying to track down the cause of the email problem where the contents of the email headings don't appear to be retained. While we have a number of theories regarding this issue, we require some assistance from you, the customers to narrow this down.
If you are experiencing this issue, please answer the following questions: 1. Who is your internet provider? 2. Is every email blank or are the emails blank from a certain point in the list of emails in your inbox? 3. Does this problem seem to be dependent on the quantity of email in your inbox? 4. Are there any patterns as to when the problem of email containing blank headers occurs that you've noticed, i.e. email from certain people, certain key presses etc? 5. Have you found a way to resolve the problem so that the email headers are shown in the normal manner in KeyMail? 6. What version of KeySoft are you running? If this problem is currently occurring on your BrailleNote and you have no confidential emails in any of your email folders, we would also be interested in receiving your email folders.cdb file, which can be found in your KeyList folder on the flash disk. If you do wish to send us this file to assist us and you're experiencing this mysterious bug, please do not try to resolve the problem in the short term before sending the cdb file to us as this would defeat the purpose of sending the file. Please send all correspondence to me regarding this issue, off the list so as not to clutter the list with unwanted traffic. Regards, Dean Jackson Customer/Technical Analyst Pulse Data International Ltd. DDI: +64 3 373 6184 Fax: +64-3-384 4933 Email: [EMAIL PROTECTED] Internet: www.pulsedata.com __________________________
