How I wish I could have done this! I was originally told that my BN had been repaired only three times since I got it 2 and a half years ago. I just learned this morning that there were two other repairs that weren't documented in the same manner as the three later ones, so they weren't readily apparent when I was dealing with tech support. If I had been on the ball and documented things much more carefully--which I will be sure to do in the future--or if there had been a RMA form on the web site, things could have been handled a lot more easily. Now that I do know that there were really five repair trips made, and that this one will, in fact, be number six, I feel much better, it wasn't just the information falling through the hole in my brain.--Grin!
Sarah -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Mary Ellen Earls Sent: Tuesday, October 26, 2004 4:16 PM To: Braillenote List Subject: [Braillenote] Pk Manuals: What manual is up there then? I ran into something which said down at the bottom connectivity and I downloaded it but can't find it. Anyway I am wondering what it was which I downloaded. I have a suggestion for Pulsedata. This comes directly from your competition. Why not put an rma request form on your web site? I filled a really nice rma file to send my Braille 'n Speak in for a new battery and it gives you plenty of room to say what the matter with the machine is, and also they contact you for your credit card information. This way nobody can be blamed for messing the order up except the person who completed it. It is one of the best ideas I have run into yet because I can recall in the nineties when I would spend hours on the phone with Blazie's personnel repeating the same information as to billing andshipping addresses and what the problem with the product was and they still got it wrong so! something for you to think about! Mary Ellen Earls Remember! Today is the Tomorrow you thought about yesterday. ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
