Hi Mary Ellen and list,
I tend to agree with you here! I think we tend to hear more of the
problems that people have on this list but I tend to think you and I are
more in the majority than in the minority. I do feel for those who haven't
received their upgrade to date even though it was paid for some time back.
I usually wait till an upgrade is out before I purchase it. I figured I
was going to be the one who would be waiting but I had my upgrade a week
after ordering it. Had to wait for my BN to return from getting a battery
changed. That took at least a week and a half. I really can't complain
myself! Everything seems to be working quite well with my unit.
Jim
At 09:38 PM 05/26/2005 , you wrote:
Ok I guess I am in the minority here but, I am very satisfied with the
service I have received with Humanware.
I have had the chance to talk with them twice in 2 days earlier this month
and the wait was not overly long. I was given sound advice as to shipping
my Braille Note and the next day, after returning from Ohio to Arizona, I
discovered that somewhere between the Cincinnati house and the Arizona
house my ac adapter got lost and I called and had Humanware overnight me a
replacement. The replacement arrived as promised and the Bn is up and running.
I did talk to someone at the end of April, inquiring about my 6.1.1
upgrade as I had paid for it last July. They told me that shipments had
stopped as there had been an upgrade to the upgrade and I would receive
the newest edition.
The lady asured me that once this was put on the flash card my shipment
would go through the proper channels.
Since I am in no particular hurry, her answer was perfectly satisfactory
with me.
At least we aren't being charged as Jonathan has so steadily pointed out
countless times, for a brand-new unit as those with the other name-brand
pda were.
Mary Ellen Earls
Remember! Today is the Tomorrow you thought about yesterday.
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