Hi Vicky, As this issue is not likely to be a hardware one, I'll call you on my Monday if you email me with a phone number and, provided you have a PC, we should be able to resolve this problem for you.
Regards, Dean Jackson Customer/Technical Analyst Humanware DDI: +64 3 373 6184 Fax: +64-3-384 4933 Email: [EMAIL PROTECTED] Internet: www.humanware.com Skype: pulsedata-support-nz__________________________ ----- Original Message ----- From: "Vicky Collins" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Friday, March 18, 2005 3:14 PM Subject: [Braillenote] PK, flash disk not available > Hi All, > > Yes, that is the message I'm getting. And, then I'm advised to do a > reset with no keys held down, but nothing happens when I do that, the PK > just chimes and then just has that same message displayed. Then, after five > minutes or so, if I > try to hit most any key or go to the main menu, I get all the prompts like > the grade of Braille and language I'm using, and then am advised about the > planner and alarm system not being able to be started and to reinstall this > version of keysoft if the problem > continues. I was reading e-mail when this occurred, had eighty-four > messages on the unit, about seventy or so still in inbox and the rest in the > trash folder. Then, I read a message, went to the keymail action menu and > hit d for delete and the unit just froze. No resets would work, so I > finally powered down the unit with c1 and c4. Then, it came back on and > gave me that message about the flash disk, after chiming and just sitting > there for awhile. I'm guessing this means a call to tech support and then > getting a return authorization number. Is that correct? I don't suppose > there is any other way to deal with this, but figured I would ask first just > in case. And, oh, yes, although the PK had given me no problems with the > amount of info I had on the unit, I must admit that I did have quite a bit, > so maybe that caused my problem, although I was never warned of the disk > being too full or anything. > > Thanks. > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote >
