Hi, Lisa. I had the same problem, and it cost me about fifteen hundred dollars to fix. The back pannels that control the braille cells were all damaged. I was told that if I had sent the unit in when the problems first appeared, instead of forcing it to partly work via various resets, battery draining, and sometimes kicking the unit just right, I probably would have only needed to replace one back pannel instead of four. Sometimes, half the cells would work, and the other half would contain gibberish. Sometimes I got the "display not operating" msg.. Send it in! It won't cost as much as a new BN, and the sooner you get it repaired, the less damage you may have to pay for. Doug
> ----- Original Message ----- >From: "Sarah Cranston" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Wed, 18 Aug 2004 09:27:37 -0500 >Subject: RE: [Braillenote] braille display not working >I have had the same problem, where the Braille display wouldn't operate. I >eventually got it repaired, for a fraction of the cost it would have taken to >buy a new BrailleNote, even an 18 cell unit. I found a work-around; I drained >the battery completely, using the "talking until the battery goes flat" option >in the support information mode. This option can be accessed by pressing f >from the support information mode. Then, when my BN's battery was completely >drained, I charged it fully. Sometimes the Braille display would decide to >operate. Although this method did not prove successful every time, it worked >often enough to use the unit until I could send it in. >Again, I would talk with tech support and find out the approximate cost for >repairs before making any solid plans to buy a new machine. >HTH >Sarah >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] Behalf Of Lisa Ehlers >Sent: Wednesday, August 18, 2004 2:19 AM >To: [email protected] >Subject: [Braillenote] braille display not working >Hi >Yes the front thumb keys appear to be on. however nothing happens when i >press any of the tumb keys. i tried the dot 3 while turning on the unit >nothing happened except the bn said braille display not operating when the >unit turned on. >I am getting ready to figure out how to purchase a new Braillenote because I >think that is easier than paying for a hardware agreement plus all new Braille >cells which I'm guessing the unit needs. >I am willing to try other ideas if anyone has them I am just willing to face >the hard sad truth that I will need to either pay for serious repairs or buy a >new Braillenote. >Lisa >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote
