I bought two SMA's in 2003 and don't have the upgrade yet. I was told SMA's
comes first. Obviously they don't.
Mary Kay
----- Original Message -----
From: "Lisa Ehlers" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, May 03, 2005 11:43 PM
Subject: [Braillenote] to pdi staff
Hi Everyone,
I would like someone from PDI staff to respond to this post.
Perhaps I am misunderstanding things. I have not been reading list
messages over the past month or so as closely as I used to.
I received Keysoft 6.1 upgrade today. I ordered it in November. Never
mind the seven month wait and the money I paid for it in November. At
least I had the money then I wouldn't have it now.
I'm a little confused. I thought those of us who were supposed to receive
our Keysoft 6.1 upgrades were going to receive Keysoft 6.11 instead of
Keysoft 6.1 after a certain date sometime in March or April.
I was also disappointed to find no label that is supposed to be put on the
bottom of my unit.
I considered waiting to call PDI but figured getting the correct info from
someone like Jonathan or Dean instead of a customer service rep would be
the more professional thing to do. That way the customer service rep
doesn't have to deal with these issues and either pretend to know what's
going on or return my call.
I was surprised to get the upgrade but imagine my disappointment when I
realized it was the incorrect upgrade. I would prefer to pay for the
shipping myself to mail it back I'll overnight it if I have to it costs
more but it gets from Guam to California quicker. I do not want to
download Keysoft 6.11. I expected Keysoft 6.11 and I still expect to
receive it on its flashcard along with that all-important label.
I like my Braillenote but right now I am dissatisisfied with PDI.
I hope this doesn't sound like a complaint. Somehow when a customer
orders something seven months ago they should get what they ordered.
That's right I got what I ordered but somehow I thought I was going to get
Keysoft 6.11. If there was a problem with the shipping date since it
takes longer for stuff to ship to Guam then PDI should have contacted me
and told me. What I mean is PDI should have the courtesy to call
customers and tell them that they will be receiving Keysoft 6.1 and be
expected to download 6.11 not just assume. I would have been happy to pay
to get it the upgrade here quicker.
Please let me know the best way to remedy this situation.
Thank you for your time and your assistance.
Lisa
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