Hi Jonathan,
I think my battery has gone in my unit! It may show a 99 percent charge
for a time, but then it simply gives me the "critical" message and shuts
down! I probably get 15 to 20 minutes on the battery before my unit
completely shuts down. I haven't needed to set the clock and it went back
to standard time when I told it to do so! I'm convinced I still have the
original battery in my unit from the time I purchased it three years ago
even though it went in for the hardware upgrade! Six point one is around
the corner! Should I send in my unit ASAP for the battery change and pay
for that as well as 6.1 upgrade? I then would get 6.1 in the mail I
presume or should I limp my unit along till 6.1 is available and I would
have it all done at once! Any thoughts?
Please feel free to write to list or write privately!
Jim Aldrich
At 08:15 PM 10/31/2004 , you wrote:
Hi all,
I have been away and out of e-mail contact for the last week, otherwise I
would have responded to some of the misinformed speculation sooner on the
question of BrailleNote repairs.
Firstly, the nature of e-mail lists like this one is such that people tend
to post when they have a complaint or concern. That's fine, we are proud to
be a company that runs our own list monitored by staff as a commitment to
customer service. But the down side of a list like this is that people get
a very skewed perspective on the products. At Pulse Data, we take
reliability very seriously. I'm a user of the BrailleNote myself and I know
what an inconvenience it is when you have to be without this essential
piece of technology. Keep in mind that there are many many thousands of
BrailleNotes and VoiceNotes out there. We would love to produce units that
never fail, but that is of course an unrealistic dream. What is really good
though is that every month, our quality assurance folk produce for me a
report on BrailleNote repairs. If there is a common issue that comes up
time and again, we investigate further and seek to address it. This
aggressive plan has seen failure rates drop dramatically over the time that
the BrailleNote has been on he market. This is, of course, no consolation
when an issue happens to you. But people reading this list may be left with
the impression that somehow units are breaking all over the place or that
they are shipped back in an unfit state. This is absolutely not the case
about 98% of the time. We ship many units, either as new or after
servicing, and we hardly ever get a complaint about damage. Often, that
damage may be the result of the way it has been handled in transit, which
is out of our control.
We are deeply committed to customer satisfaction, and the best way to get
an issue resolved that relates to any concerns you have as a customer is to
contact me or someone from your local Pulse Data office. This list is
intended for support and questions and answers about using the BrailleNote
family. Lists are typically a difficult medium to resolve unique customer
issues, but we are very keen to resolve them. Only a few hundred of our
thousands of satisfied customers are on this list, but I can assure you
that our quality rate is high and we will strive to give you the best
possible user experience.
Jonathan Mosen
Blindness Product Marketing Manager
Pulse Data International Ltd
DDI: +64-3-373-6192
Fax: +64-3-384 4933
Mobile: +64-21 466 736
Email: [EMAIL PROTECTED]
Internet: www.pulsedata.com
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.pulsedata.com/mailman/listinfo/braillenote
