Confusion is the operative word here. As some of you may remember, I mentioned a while back that I was awaiting notification to renew my service agreements (both hardware and software) from PDI on my BN 32 and the BN 18. I also mentioned that finding time to call them on my schedule was difficult.
Nothing arrived and yesterday I managed to get in touch only to hear that I had allowed my agreements to lapse as of last year. Now, last fall my husband purchased the BN32 so I could use it at work and so that I could also upgrade the BN18 motherboard and not have to do without a unit. He asked about the cost of the service agreement on that unit and was told that we would be notified before the first year was over to buy it. When he sent the BN18 in a month later (November 11) he asked about the cost of the upgrade and the service agreement and was reassured that the cost of the upgrade covered the service for the next year. We did ask about the service (hardware and software) on both units last fall. We were surprised to find yesterday that we supposedly have had no service plans in effect on either unit since last fall. The lady we talked to, I never got her name myself, just seemed to think I was free-loading or something or really not all there, I was very annoyed, finally we told her to fix it, update everything so I am eligible for future upgrades, and hardware fixes etc. I have no clue what this is going to cost, I care, but on the other hand, I don't care because I never willingly would have allowed the service contracts (hardware or software) to lapse. I know the value of having a service agreement as TSI once had to replace my Optacon at no cost to me. I suppose if we had not been asking about this issue last year at the time of purchase of one unit and upgrade of another a month later, I could understand this, but we did ask and were assured we were just fine. My husband is certainly smart enough to understand if he needs to pay out more money for service, he never says no on my equipment. He usually deals with this kind of thing for me because he is better at it than I am, I don't even like to use the phone that much, and due to a partial hearing loss I find it difficult to have all the info I need to hand while I am also trying to use the phone. I will pay whatever it costs but I am annoyed to find out that I wasn't covered for anything for a year ant that it is just considered I am another dumb customer who can't understand anything. I certainly would have paid last fall had I been told I needed to. So, people, beware, you may or may not have current service contracts, depending on whom you speak with. Rose Combs [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peggy Kern Sent: Saturday, December 04, 2004 12:49 AM To: [email protected] Subject: [Braillenote] SMA confusion Hi, guys. I've always thought I was totally clear on the SMA thing, until recently. When I upgraded to 5.1 build 22, it said I have 1 SMA. That's probably the one I purchased when I heard about the soon-to-be-released Keysoft 6.1. But now I'm starting to wonder: do I need to get another SMA so it will cover the operating system and 6.1, or does the one SMA allow for two upgrades, i.e. the operating system and the Keysoft upgrade? Peggy If at first you don't succeed, you must be a programmer. ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
