Marianne, I completely agree with you. In spite of the difficulties I am going through now with getting my unit repaired, I love it and have no plans to give it up. If I had the money, I would have purchased one brand new sometime this year. When my BrailleNote worked, it was the best way I had to keep things organized, and now that I don't have it I really feel the lack. I don't know what it will take to find the funds to get it fixed once again, but I'll find out.--Grin!
Sarah ----- Original Message ----- From: "marianne denning" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Wednesday, October 27, 2004 8:01 PM Subject: Re: [Braillenote] Re: Braille Notes: service/sales We all complain very loudly when things go wrong. I have sent my Braillenote in a few times to be repaired but I would go after anyone who threatened to take it away from me. I get frustrated about things but my Braillenote works 99% of the time and I love it. I would not hesitate to buy another one and I love the options and independence it gives me. Marianne ----- Original Message ----- From: "Paul Henrichsen" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; "Braillenote List" <[email protected]> Sent: Wednesday, October 27, 2004 8:12 PM Subject: Re: [Braillenote] Re: Braille Notes: service/sales > Hi, Charles. I don't know that I would delay your purchase. I think you are > correct in that PDI and other companies in this industry do seem to treat > their customers poorly. But remember. You do have a one year warranty. If > anything goes wrong with your unit, all you need do is to ship it to PDI > for repair. You might also consider buying a hardware maintenance agreement > at the end of your first year just in case. > When it works, it is a great unit. I don't regret buying one and except for > my keyboard going out, I haven't had any other problems. > With a 6000 dollar investment, I will probably buy a hardware mmaintenance > agreement at the end of this year. They are kind of expensive, but if your > motherboard or display went out, it would be more expensive to have it fixed. > At 10/26/2004, you wrote: > > >I was about to purchase a BrailleNote. However, after reading the repair > >and shipping concerns under this subject line, I will at least delay my > >purchase. Hopefully, Pulse Data will mend whichever issues resulted in > >this unjust error toward trusting customers--paying customers. Would it > >help for others around the world to hear of these things, so that concerns > >can be addressed to Pulse Data in order that they be motivated to rectify > >any systemic problems? > > > >Charles > > > >--- > > > > >Jim, > > >I hope you're right abput PDI. I will be waiting and listening. That's all > > >most of us can do for now. But if they treat these women shabbily, I may > > >just unload my pda's. that's what I can do. I am fortunate in that I don't > > >depend upon this stuff yet. I like slates and styluses. I don't need to > > >learn a whole bunch of commands for that yet! I an buy a little notebook > > >and I can tuck it in my shirt pocket. I love slates and styluses. I've > > >always done so. I think they're neat! > > >Isaac > > > >___ > >To leave the BrailleNote list, send a blank message to > >[EMAIL PROTECTED] > >To view the list archives or change your preferences, visit > >http://list.pulsedata.com/mailman/listinfo/braillenote > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
