I'd would much rather be overwhelmed with message about problems we might all share, if not now then someday in the future, than to find the meaningless one-liners which have relevance to nothing but the sender's immediate agenda, and which have far too frequently cluttered this list. If you don't want to read of serious concerns or complaints of comments, simply delete. And now that I've added to list traffic by offering my opinion, I'll add, I'm happy to be back on list after a few months. best to all, kat
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Van Der Walt Riana Sent: Tuesday, May 24, 2005 7:25 PM To: Braillenote List Subject: RE: [Braillenote] for PDI staff Lisa, if every list member decides to write letters to PDI, who incidentally is now called Human Ware, on the general customers discussion list, most of us would have to unsubscribe due to list traffic considerations. Please address your personal complaints offlist to the relevant divisions, which is your local contact centre in any case and not the head office. Riana -----Original Message----- From: Lisa Ehlers [mailto:[EMAIL PROTECTED] Sent: 24 May 2005 10:06 To: [email protected] Subject: [Braillenote] for PDI staff To PDI Staff: I'm not sure who to send this to specifically. I'd like to first praise PDI's service department in getting my unit repaired in a timely manner. It was returned to me approximately ten days after it was sent out. My concern is cy particular unit was sent in for hindware issues. When the unit was returned to me several of the folders on the flash disk that I had created along with their files were missing. Several other foleers that I had created along with the default folders on the flash disk were still present upon the return of the unit. I have four suggestions for PDI. 1. Customers should back up their info. However if the units are not working properly before being sent out for repair how are users expected to back up info? 2. Users should submit a list of their files and folders in Braille and print so PDI staff can check to make sure each file and folder is on the unit before it is shipped out. This process could be tedious but I believe customer satisfaction would improve. The technicianian responsible for a user's unit could simmediately pencil in check marks beside each file and folder that is on the Braille and print lists. Writing the check marks in pencil on the Braille copy would make it easier for the user to feel the check marks. 3. If the flash disk is lost for some reason during repair process the original files and folders should be restored to the unit by the technician. Yes the user should be responsible for backing up data but if they were unable to because of the unit's problems prior to repair the technician should either restore the files to the unit itself or to a flash card or disk. Customers could provide their own flash cards or disks whichever they choose. The information the user has on the unit when it leaves for repair should be found just the same when the unit is returned. Users should not expect to lose data when sending in their units for repair. 4. Any and aal staff members who are involved in the repair process should sign a document saying that he/she handled that particular user's unit. Also the technicians should provide written documentation in the user's reading medium stating exactly what was wrong with the unit and what was corrected. Accountability has to begin somewhere. I do understand that the staff takas notes on what is fixed on units. However the customer should have access to this information in Braille, large print, or cassette depending on what the customer chooses. Thank you for your time and your help. I look yward to your response. Lisa ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
