Cleaning out ghost messages. *** 1) From the Main Menu, press A for the Address List.
2) Depending on what KeySoft version you have, this next step will be different for different users. If you have v5.1, you will notice that the "Select KeyList File", "Free Database Space", and, if you have multilingual software on your units, "New Entry Language" options grouped under "Setup Options" of the KeyList Menu. For those using v5 or earlier, these options will simply appear in the KeyList Menu. Therefore, if using v5.1, hit S twice from the KeyList Menu, but for v5 and earlier, you only need type S once. 3) You're at a "File Name?" prompt, and the offered file is the "Address List.klt" (whose extension you won't see) database definition file, the one which governs the Address List database. Its location is the KeyList folder of the Flash Disk. The DDF you want to select is called "E-Mail Folders.klt" in the KeyMail folder of the Flash Disk, which governs the e-mail database, so hit BACKSPACE once to get to the "Folder Name?" prompt, and select the KEYMail folder. Back at the "File Name?" prompt, select the "E-Mail Folders" file. 4) Return to the KeyList Menu, and hit L for "Lookup". You'll be told "Please Wait", and you MUST wait. The reason for the wait is because KeyMail, which uses this database, sorts the e-mails into folders, while KeyList displays one field per line, so the database is being sorted by KeyList to display that one field per line. Depending on the size of your database, this wait may be long. DO NOT interrupt the process, perform any kind of Reset, shut off the unit, or let your batteries go flat, as this will corrupt your database, causing any e-mails in it to become inaccessible. Even if it seems like the unit's not responding, don't touch anything, just let it sit there and sort out the records of the database, so they can be displayed in the form used by KeyList. When you re-enter KeyMail after completing this process, you will again have to wait the same amount of time while the database is being sorted to display records in folders as does KeyMail, and again, you MUST just let it do so. 5) After the wait, you'll be prompted "Selection List for E-Mail Folders", and just hit ENTER to display all records. For each record, the first thing you'll be prompted with is the date on which you received it. As I said, the "ghost messages" do not contain this field, so you can simply skip through records with [SPACE with dots 5-6], [RIGHT ARROW] until you come across a record which doesn't have this field, meaning your Braille display will appear blank, or you won't hear anything spoken when you land on this record. If you'd like to see what one of these messages looks like, you can SPACE through the fields. Note that the "Folder" field displays a number which corresponds to the appropriate folder where the message is located, whose name and settings are not stored in the E-Mail Folders DDF itself but rather in the KeySoft.ksd file of the Dictionaries folder of the Flash Disk, whose info is not accessible to the user; in other words, this number is the number given to the folder as defined in that fi6) Go through and delete all the "ghost messages" you find. When finished, return to the KeyList Menu, and answer Y if you receive a "Confirm Changes?" prompt. 7) While the e-mail database is selected, you might as well free database space right from KeyList to reclaim that space lost. Again, depending on whether you are running v5.1 or not, you might have to press S for the "Setup Options", then F for the "Free Database Space" option within this list (for v5.1 users), or you may just be able to hit F right from the KeyList Menu (for those using versions earlier than v5.1) to execute this option. The "Free Database Space" option works just like it would if you were freeing it from KeyMail or freeing the Address List or one of your customized KeyList databases, if you have them, from KeyList. After it's complete, you should be returned to the "Setup Options" if using v5.1 or the KeyList Menu if using v5 or earlier. 8) If you're not at the KeyList Menu, return to it by exiting with [SPACE with E], [ESCAPE]. Back at the KeyList Menu, repeat steps 2 and 3, but this time, reselect the Address List database by choosing the KeyList folder of the Flash Disk and the file called "Address List.klt" (whose extension, again, you won't see). Actually, you can select any of your KeyList databases if you've created any customized ones, but I'm just suggesting to select it now so as to be done with it (although, because you've selected a database other than the default of the Address List, you'll be prompted to select a DDF the next time you entered KeyList, which is KeySoft's form of ensuring that you really want a database besides the default to be selected). 9) Remember, the next time you enter KeyMail, you will have to once again wait while the database sorts out the records to display in its format, and the same cautions apply as in step 4. The KeyMail database will function as it did before you deleted these "ghost messages".
