Hey Guys, I am appalled that this simple process could have caused so much havoc to my company name.
We work so hard everyday to get it right, but in this case I was only as good as an employee that decided they didn't care enough to do a professional job. The employee has been disciplined. If this occurs again they will be terminated. That is how serious I am about professionalism. This day and age of the web and the economy will not allow companies to survive with such behavior. My apologies. Gary Salzman President - CEO Salzman Group, Inc 585-742-5158 -----Original Message----- From: "bobvilax2000" [[email protected]] Date: 07/10/2009 05:33 PM To: "Brewtus" <[email protected]> Subject: Re: Ordering parts from Wholelattelove.com? CAVEAT EMPTOR Damn, I apologize, I missed the last sentence of paragraph two. - -Barrett On Jul 10, 5:31 pm, bobvilax2000 <[email protected]> wrote: > Did you contact Todd or WLL before posting this? > The packaging certainly sounds unacceptable, but to me it's always a > good idea to see how a company will respond to a problem before > posting it eternally on the internet. > > - -Barrett > > On Jul 10, 9:21 am, ken k <[email protected]> wrote: > > > I was having a problem a few weeks ago with my Brewtus I and called > > tech support. In the middle of the order I was called to see a > > patient who was in a bit of distress and requested the extension of > > the person with whom I was speaking. Three voicemails later over two > > days and the parts went unordered into the weekend. I wrote an email > > to Todd hoping that there would be a response by Monday, but he > > actually emailed over the weekend. He oversaw the ordering of the > > correct parts and even connected a few of them together prior to > > shipment. > > > I have to assume that was the last of his attention, because the parts > > arrived with the least attention to packing that I had seen since I > > ordered a hard drive from Tiger Direct and it came floating around in > > a large box with 3 or 4 little air pillows. Well, my $150 in parts > > must have been packed by the same cretin who packed the hard drive > > because the pump, pressurestat, and other parts were basically loose > > in the box, covered by a few of those air pillows. I could hear the > > parts bouncing into each other when my mail staff delivered the box. > > The parts had been bouncing around in a truck from New York to > > California when, with about 20 cents worth of bubble wrap and 3 > > minutes, they could have been protected from the trip. And for as > > attentive as Todd had been prior to the order, he offered NO > > consolation or acknowledgement after I registered my complaint. > > > If you are ordering parts from them, ask what it takes to have them > > packed properly. I made the mistake of assuming that some care would > > be taken, and, boy, was I wrong. It certainly does not leave a good > > taste in my mouth, so to speak. > > > Ken K --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Brewtus" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/brewtus?hl=en -~----------~----~----~----~------~----~------~--~---
