Update on this problem.  Finally spoke to WLL today, they were nice as
always.  She told me that the wand uses a brass compression fitting,
and that you can't disassemble the "T" where the valve resides.  She
suggested blowing compressed air in there, sometimes that helps.

Well, my own investigation revealed a different story on both counts.
First, I removed the T from the machine, which is easy to do.  It is
then really easy to take the T apart--there is a large nut on each
end, and the one you want to loosen is the one closest to the black
star knob.  To do this, first screw the black knob all the way open,
then loosen the big nut and unscrew it all the way, then unscrew the
star knob again until the turning rod comes free.  You can then get in
there to clean out any debris, etc.

Inside, what I found was not a brass compression fitting (i.e. brass
to brass with flare).  Rather, the end of the rod has a teflon puck in
it, that seals against a raised lip in the brass casting in the T.  I
have always been very gentle with my steam wand, but 3.5 years of
service has worn a groove in the teflon puck, and presumably the rod
can't screw in far enough to overcome that groove any longer.

The solution, of course (sarcastic voice here), is to replace the
entire valve assembly.  Maybe I am getting old and crotchety, but I am
frustrated by this--especially in the wake of the OPV story I posted
from a few weeks ago, with an identical wear pattern in its rubber
gasket.  In both cases, all that is needed is a 2-cent gasket, yet we
get to replace the whole damn assembly and throw away perfectly good
parts.  The cost is not the problem--it's the design and the time and
the waste.

In the case of the steam valve, the teflon puck is held in place by an
inward flare of the threaded rod/tube, so it is not easily removable
and replaceable, but still you could at least just replace the
threaded rod including a new puck if such was available.  Like the
OPV, this would eliminate the need to tear apart the machine to make
the repair--you would be able to just unscrew the front nut, remove
the old rod, pop in the new one, and be back in business.  Maybe in
the Brewtus IV.

After cleaning and reassembly, the steam wand valve still leaks with
normal tightening.  If I crank on it a bit, I can get it to stop.
Being stubborn, I will probably just swap the steam valve and the hot
water valve, since I rarely use the hot water side.  I guess in
another 3 1/2 years I'll have to break down and replace one or both of
them.

In Expobar's defense, I'm sure this is all par for the course in the
espresso machine world--it is for most other industries--but
nonetheless, it is maddening.

By the way, my OPV and pump have been working flawlessly since I
flipped the rubber disc over a few weeks ago.  Further proving my
point.

best,
bmc

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